Account Consolidation Reminder

Hey, everyone! Now that the server merge is complete, some of you may be finding yourselves with multiple accounts on the same server. If you’re in this situation, you do have the option to continue that way, with more than one account on the same server.

You can also combine up to two accounts into one main account. I’ve provided the instructions from the original Server Merge post below. Essentially, you’ll submit a support ticket noting the account you want to keep, and the ones you want to retire and merge into the one you’re keeping.

As a rule, you must always have been the SOLE OWNER of all involved accounts (we do check). There are already a lot of account consolidation tickets in our support queue. PLEASE be patient. We do our best to process them in the order that they were received.

Account Consolidation

After the merge, some players will have more than one account on the resulting server. Once the merge is complete, players that end up with more than one account on the server due to the merge will be able to consolidate inventory from alternate accounts. Players are not required to merge accounts, and it’s possible to continue with multiple accounts on the same server. If you want to keep multiple accounts as-is, you do not need to take any additional action.

You must always have been, and currently are, the sole owner of all involved accounts.

If you would like to consolidate accounts, please review ALL of the following details:

The Process (How To Request a Consolidation):

You have 2 weeks from when the merge completes to request a transfer, after which we will no longer offer account consolidation. We are only allowing 2 accounts to be consolidated.

All account consolidation requests must be received by Thursday, February 16th.

  • Make a note of the Account ID you want to transfer your goods into - this will be your DESTINATION account
  • Make a note of the Account ID(s) you want to transfer goods OUT of - These are the accounts that will be PERMANENTLY CLOSED after the transfer is complete.
  • Submit a ticket to Customer Support with all account ID’s, and carefully indicate which Account ID is the Destination Account (i.e the Account you want to KEEP), and which are the accounts you’re transferring goods out of. To help us expedite these requests, please include “Account Consolidation Request’’ at the top of your ticket.
  • If you have multiple accounts you wish to transfer goods out of, please indicate them all in the same ticket.
  • Note that this is an IRREVERSIBLE PROCESS, and you will never have access to your retired accounts again.
  • Sit back and relax - Support will process your request as quickly as possible starting 24 hours after the merge is complete.

The following are able to be transferred:

Resources, including:

  • XP Drinks
  • Gold
  • Diamonds and Monthly Diamond Days
  • VIP Rings
  • Raid Tickets (all varieties)
  • Shop Tokens
  • Heist Tickets
  • Guild Coins

Inventory items, including:

  • Fully Crafted Badges
  • Badges Bits and Plan Bits
  • Memories
  • Crates
  • Consumables
  • Hero Chips
  • Red Skill Chips
  • Costume Threads
  • Cosmetics
  • Emoji Unlock items
  • Guild Trophies
  • Credits
  • Mod Fragments
  • Mod Power
  • Mod Upgrades
  • Disk Power
  • Patch Essence


All Mods can be transferred, even if they are equipped to a hero. Mods will be delivered to the destination account through a mailbox message.

Diamond Crate Upgrades:

Diamond Crate Upgrade levels will transfer to the destination account, as well as unspent upgrades. Upgrades will not go above level 20 for each track.


Completed and unlocked Stickers and Challenges will be transferred to the destination account. Any progress on active challenges will not be transferred.


If both accounts have a premium pass, the remaining account will receive a coupon equivalent to the BattlePass price.

If only one account has the premium pass, it will be transferred to the remaining account in its current state.

Email Confirmation

The retired account will have their email unsubscribed.

The following are UNABLE to be transferred:

  • Full Heroes, Hero Stars or Hero Rarities, or XP Levels
  • Anything equipped to your Heroes including:
    • Memory Disks and Memory Disk Levels
    • Badges and enhancements
    • Collection mastery
    • Skill Levels
  • Monthly Sign-In progress
  • “Banked” Stamina and Friend Stamina
  • Unused City Watch Resets
  • Unclaimed mail
  • Campaign Levels unlocked
  • Infected Campaign Nodes
  • Arena, Coliseum, Invasion Rankings
  • Weekly Quest Progress
  • Friends and Blocked lists
  • Unlocked difficulty levels for Trials, Port, Heist, and City Watch
  • Collections Progress
  • Friend Campaign Progress
  • Team Level or Team Level Experience
  • Mastery Tokens
  • Invasion Resources and items including Invasion Stamina, Breakers, Boss Tech, Hero Power Ups, Hero Revives, and all the Invasion Boosts
  • Prize Wall Tokens
  • War Crates

Additional things to keep in mind if you’re considering a consolidation:

  • Spend all of your stored (“banked”) Stamina prior to the merge - use it or lose it!
  • Normal and Elite Campaign Progress will match the state of the Campaigns on your destination Account, including unlocked chapters and earned Stars.
  • Finish your Daily Quests to claim as much loot as you can, because no Daily Quests will transfer.
  • Unlocked difficulty levels for Trials, Port, Heist, and City Watch will be determined by the Destination Account
  • If you are a Guild Leader and are consolidating accounts, it is highly recommended you make a destination account Guild Leader before you request the consolidation.
  • Inform your friends! Your transferred account(s) will be PERMANENTLY CLOSED following the transfer of goods to your destination account, and your friend list WILL NOT transfer.
  • Regular Arena and Coliseum Leagues will merge and split as always after the merge. You may notice an increase in the amount of splitting/merging while things settle down.
  • Chat silences, suspensions, and bans will not be changed by the merge or account consolidation.

Final disclaimer:

You must always have been and currently are the sole owner of all involved Accounts.


Bueno señor sammm


@Samm I think I sent ticket in Feb 2nd (Feb 3rd in my local time) and after merge done, should I resent ticket again?


No, there is no need to resend your support ticket. With a high volume, it will likely take several days to process them all. Thank you in advance for being patient.


Is it possible that even consolidations submitted on 17th will be processed on like… 21st or 22nd?


Stupid question, but where/how do I raise a ticket to customer support?


Tap on Avatar… Support… top right corner is a message icon.


Not stupid. You need to launch the game in fact…


I can’t answer that right now. In the past, it has taken several days to get through the first batch since they’re all basically submitted at once. After that, response time is generally faster since there aren’t as many requests coming in.


Well yeah, but just considering that 17th is a Friday…


So… I’m kinda slow and I have no idea on how and where to submit a ticket to Customer Support for the account consolidation, can someone help me???


Tap on avatar…

In section “Community” there is a “Support” button, tap that.

You will see a screen with “Help” at the top. On the top right icon, there is a message icon. Tap it. It takes you to writing a ticket to support.

There, write something like "I would like an account consolidation. Destination Account: XXXXXXX (write Account ID of your main account, if it is not a Server 1 account it will be Y:XXXXXXX (where Y is number of the server it was made on…))
Account(s) to take resources from: ZZZZZZZ (Account(s) which you want to retire and be the resources transfered to main one, max 2 allowed).


Shouldn’t it be shortened, deadline rather should be before special invasion, otherwise people can abuse it.


It was already decided so don´t think it would be shortened. And even if, it should be notified enough time before the shorter timeperiod ends.


Я уже дня 3 жду, а мне никак не могут объединить аккаунты, заявку отправил.


Это может занять больше 3 дней…

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Can I get support tickets cancelled? I’ve been panicky because it’s almost Friday and nothing happened. I’ve been using both my source account and destination account and I’m now wondering if me trying to rush things is only going to make me end up with having to keep both accounts. And I don’t want that to happen because I barely use the source account nowadays.

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The way I’m reading that, the ticket only has to be filed by Friday, not completed by


Oh. Okey dokey!

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So @Samm is the deadline Thursday, 16th or Friday, 17th. This topic says Friday, announcement said Thursday.

Some confirmation is needed. Thanks.

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