Addressing Server Performance Issues (January 10, 2024)

Announcements
#46

Now that the contest has ended, the lag seems to have mostly ended as well on server 1. I believe that the contests are a primary revenue driver for you guys, so you don’t want to turn them off entirely, but have you considered shortening the duration of the contests or picking contests where stamina is not the primary points driver while you work out the issues that pop up every time we have a stamina based contest?

In particular, having contests where the city watches, arena or heists aren’t capped and selling chances for those could still provide revenue and meaningful contests without all the badge raiding. And please don’t just straight up sell points in the contest, but sell opportunities to participate (heist tickets instead of heist tokens, arena chances instead of arena tokens, etc).

2 Likes
#48

Wrong. A lot of players, especially newer players, haven’t achieved VIP5.

I don’t think the compensation we received yesterday on server 1 was terrible (25 Badge Booster crates are worth a lot of stamina if you use them correctly), but I really can’t say it’s sufficient to cover the inconvenience and lost time, either. TBH, in addition to gold and surge tokens to make up for the most obvious impacted area, I’d like to see a compensation with some of the scarcer resources, like several million disk power, a couple thousand of each type of patch essence, a few hundred of the mod upgrades locked in Challenger rewards… Getting something scarce like that would really help make up for the past couple of days of fighting lag and lost progress.

Speaking of Surge, I never received the gold and surge tokens for the Surge that ended yesterday. @TheGrillFather, are there plans to look into the missed rewards once some mitigation for the lag is in place and working?

4 Likes
#49

Surge rewards should show up in the next couple of days, but if you still don’t see them by Monday, please let me know!

After consideration and testing, we will go the route where all guilds in Server 1 that participated in the most recently ended war will receive a win (therefore a change to MMR’s for guilds that lost), and associated war rewards for both that war and the war right before it, rather than a rematch option. In summary, affected Server 1 guilds will see changes to MMR and receive war rewards for the past 2 wars as compensation.

The DH team again, truly is so sorry for the frustration all this lag has caused, and we hope to push for a fix soon! We’re still testing, but we are closer!

3 Likes
#52

@WickedRez and @MakDaddy everyone on server 1 had lags, this bitter back and forth on who has a better leader etc is irrelevant to the conversation here. Stop wasting time on the forums about it as it doesn’t help to the discussion of the s1 lag errors everyone has witnessed. Take it to the pms in my opinion.

We all looking for solutions as players…. Not excuses or bittering as a result of it.

7 Likes
#53

Since this wasn’t answered… not sure but I’d expect the notes to be not tomorrow (maybe some small bugfixes or something tomorrow) but the friday after, just cause it’d align with the next patch season starting and to what they said about the next hero being released in late january. It’d also be a good time to start looking at hero balance, adding some of it to the likely patch refreshes

1 Like
#56

I really like the way you put people under ignored content when they disagree with your fantastic compensation (dripping with sarcasm). Your compensation needs to be something people actually need. Stuff that is not common. And just because someone disagrees with you don’t just hide it

2 Likes
#58

Others have complained about the compensation without their comments being flagged; I don’t know who flagged the comment you’re talking about, so I’m reluctant to speak for them, but I’m guessing they found it rude enough to flag. :man_shrugging:

Yes, please, can the players from these two feuding guilds take their feud to PMs or at least somewhere other than the official game forum? This is getting ridiculous.

3 Likes
#59

lol and people wonder why some of us don’t want to be part of top ranked guilds :grimacing: far too much strangeness

if I was @TheGrillFather I’d be considering just cancelling that contest’s ranks and giving everyone bottom tier rewards at this point :laughing:

2 Likes
#61

Edit: So my gif mocking the immature inter-guild feuding that was off-topic got flagged as off-topic. :laughing: Fair enough, I only wish I knew if the people who flagged it just came late to the party and didn’t know the reason for the post, or if the children referred to by the gif got butthurt over being called out. :rofl:

4 Likes
#63

Why has this post became so chaotic all of a sudden?

1 Like
#64

It’s what happens when people take a game mode like war in top guilds super personally and start attacking one another because of things outside their control. There a reason why a lot of us not in top five guilds don’t like the war mode.

Best to keep on topic of solutions of this lag affecting us all and move on. Those still wanting to fight will probably just be flagged as it brings no merit to this topic conversation .

2 Likes
#70

Anyway, getting back on topic (I hope)… I have to say there’s been a lot less lag tonight. I actually got to play in a Heist that went smoothly, whereas the previous two nights it’s been a struggle just to open up the screen that lists the ongoing Heists. Were the “fixes” mentioned in this comment successfully implemented without any down time or even an announcement? Or is this solely because we aren’t currently in a contest that rewards spending stamina (or maybe because we just had that many people promoting all their heroes for the first two days after the update)?

4 Likes
#71

I’m on S21, and the only place in the game that was lagging (just a bit) is the Invasion.

#73

Since it’s “just” a bug maybe that could be in small notes today
Hopefully at least, even as someone who rarely uses elite raids it’s annoying to have to restart the whole game if I click on it accidentally

1 Like
#75
#76

We are still aiming to have Patch Notes next Friday with an update soon after, however we’ve had to reprioritize given all the game performance issues we’ve ran into. Trying to fix game lag and crashes is our top priority right now, which means everything else is put on hold temporarily, including the new hero and hero balance.

We’ve tracked down the issue to be strongly connected to promotions, and we’re testing out potential fixes. There are other things contributing to performance issues that have popped up, that we hope to improve as well.

To give you all transparency and some rough estimates, we’re aiming to still release the new hero soon after 5.8, in time for the next content drop.

With today’s maintenance, I wanted to reiterate that it’s a small bandaid for a bigger overhaul to game performance that we’re working on! We hope that gameplay improves a bit until we release a full fix. Thank you all again for your patience and understanding! I truly appreciate it.

7 Likes
#78

Like we said, Tarzan won’t come due to licensing issues, this isnt the right place to wish for characters, please like we told you! Make a topic and put the category as Wishlist corner

#80

Did you hear what I said? This isn’t the right place to put your heroes

#81

Just ignore them like I said before.

#82

Paid content? Oh, my God. What’s wrong with you? If this continues, you will lose even players like me. Vip15 if anything. Although I have a suggestion: paid entry and exit from the game.

2 Likes
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