We are currently supporting two iOS versions of the Disney Heroes: Battle Mode app in Southeast Asia. Unfortunately, due to platform restrictions, we will no longer be able to support both app versions in the following countries once the 1.6.4 update is released:
- Lao People’s Democratic Republic
Anyone playing outside these countries will not be affected.
iOS players from the listed countries using the version of the Disney Heroes with the Judy Hopps/Mickey/Ralph app icon will need to switch to the version of the app with the Wreck-It Ralph icon. Please download this new app from the app store as soon as you can.
Once you make an account on the new app, please contact customer support using the same device used on your previous account. We will be able to transfer any previous purchases made and provide additional compensation.
We’re very sorry for the inconvenience and look forward to seeing you in the game.