Good morning to you all.
I am writing this second part to expose the outcome of the problem that I setted out in a post a few days ago. The purpose of this post is to confirm the unsatisfactory technical support offered by this brilliant game.
I would like to state that as much as the rules say that refunds are forbidden, every situation should be analysed before banning “by law”. My friend has been permanently banned because he did not receive an offer that he had paid for and, as anyone would have done (at least I would), he made a refund of this offer.
As I do not trust the support of this game because of their inefficiency, I would like to ask you if there is any way to formalise a complaint, as we would like, at least, to get his money back, since the account seems to be completely lost. I know that surely nothing can be done, but I wonder if there is any option that I do not be aware of.
Thank you very much and have a nice day