Me too 
Okay. So I thought I had done the iOS 14.4 update but it didn’t work. I tried again and once it was done the first time I tried the game I got a black screen. I decided to try one more time and it updated and worked for about 30 seconds. I tried a third time and was finally able to play!!!
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For me there are no updates
Same here. Is there a way we could get an estimated time/day when we would be getting these updates?
Okay. Let me try…
You should update your iPhone to the latest version. Mine is 14.4
We have to have the latest update version for it to be able to work now?
1 Like
iPhone 7 + IOS 14.4 is mine! I guess 
I really want play to Disney Heroes Battle Mode because I’m a biggest fan!
I’m getting anxious at this point I know that’s dumb but I haven’t missed a day since the I downloaded and we are on like a day and a half already it shouldn’t take this long.
Agreed. This has made me rethink ever investing real money into the game.
1 Like
Got a crash log which specifies that it is a library that failed to load.
Date: 2/10/21, 9:53 PM
Process: DH
Bundle id: com.perblue.disneyheroes.ios
Device: iPhone XR, iOS 13.3.1
Bundle version: 2.6.10
Exception type: EXC_SOFTWARE (SIGABRT)
Exception subtype: EXC_UNIX_ABORT
Exception codes: 0x0000000000010002, 0x0000000000000000
Culprit: Unknown
Termination Reason: Library not loaded: /System/Library/Frameworks/AppTrackingTransparency.framework/AppTrackingTransparency
Referenced from: /private/var/containers/Bundle/Application/42D66EA5-68AC-49C4-98EC-ADBF3314A08A/DH.app/DH
Reason: image not found
Triggered by thread: 0
Thread name:
Call stack:
0 dyld 0x00000001092df2ac 0x109290000 + 324268 // __abort_with_payload
1 dyld 0x00000001092e6914 0x109290000 + 354580 // abort_with_payload_wrapper_internal
2 dyld 0x00000001092e6948 0x109290000 + 354632 // unw_set_reg.cold.1
3 dyld 0x00000001092e377c 0x109290000 + 341884 // dyld::fastBindLazySymbol(ImageLoader**, unsigned long) (.cold.1)
4 dyld 0x0000000109297288 0x109290000 + 29320 // dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*)
5 dyld 0x000000010929122c 0x109290000 + 4652 // dyldbootstrap::start(dyld3::MachOLoaded const*, int, char const**, dyld3::MachOLoaded const*, unsigned long*)
6 dyld 0x0000000109291038 0x109290000 + 4152 // _dyld_start
Register values:
PC: 0x1092df2ac LR: 0x1092e6914 CPSR: 0x0
x0: 0x6 x1: 0x1 x2: 0x16bb76ba0
x3: 0xc3 x4: 0x16bb767a0 x5: 0x0
x6: 0x0 x7: 0x0 x8: 0x20
x9: 0x9 x10: 0x20200a48442f7070 x11: 0x203a6e6f73616552
x12: 0x20200a48442f7070 x13: 0x203a6e6f73616552 x14: 0x6f6e206567616d69
x15: 0x646e756f662074 x16: 0x209 x17: 0x1092d9860
x18: 0x0 x19: 0x0 x20: 0x16bb767a0
x21: 0xc3 x22: 0x16bb76ba0 x23: 0x1
x24: 0x6 x25: 0x109300000 x26: 0x109300000
x27: 0x1 x28: 0x109300000
Loaded images:
0: /var/containers/Bundle/Application/42D66EA5-68AC-49C4-98EC-ADBF3314A08A/DH.app/DH
1: /usr/lib/dyld
2: /System/Library/Frameworks/SystemConfiguration.framework/SystemConfiguration
3: /System/Library/Frameworks/Foundation.framework/Foundation
4: /System/Library/Frameworks/CoreText.framework/CoreText
5: /System/Library/Frameworks/Security.framework/Security
6: /usr/lib/libsqlite3.dylib
7: /System/Library/Frameworks/CoreLocation.framework/CoreLocation
8: /System/Library/Frameworks/Accounts.framework/Accounts
9: /System/Library/Frameworks/CFNetwork.framework/CFNetwork
10: /System/Library/Frameworks/CoreTelephony.framework/CoreTelephony
11: /System/Library/Frameworks/CoreData.framework/CoreData
12: /System/Library/Frameworks/CoreMedia.framework/CoreMedia
13: /System/Library/Frameworks/QuartzCore.framework/QuartzCore
14: /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics
15: /System/Library/Frameworks/WebKit.framework/WebKit
16: /System/Library/Frameworks/AVFoundation.framework/AVFoundation
17: /System/Library/Frameworks/AudioToolbox.framework/AudioToolbox
18: /System/Library/Frameworks/Photos.framework/Photos
19: /System/Library/Frameworks/MediaPlayer.framework/MediaPlayer
20: /System/Library/Frameworks/CoreMotion.framework/CoreMotion
21: /System/Library/Frameworks/CoreVideo.framework/CoreVideo
22: /System/Library/Frameworks/MapKit.framework/MapKit
23: /System/Library/Frameworks/EventKitUI.framework/EventKitUI
24: /System/Library/Frameworks/CoreSpotlight.framework/CoreSpotlight
25: /System/Library/Frameworks/StoreKit.framework/StoreKit
26: /System/Library/Frameworks/Social.framework/Social
27: /System/Library/Frameworks/JavaScriptCore.framework/JavaScriptCore
28: /System/Library/Frameworks/QuickLook.framework/QuickLook
29: /System/Library/Frameworks/EventKit.framework/EventKit
30: /System/Library/Frameworks/MessageUI.framework/MessageUI
31: /System/Library/Frameworks/iAd.framework/iAd
32: /System/Library/Frameworks/PassKit.framework/PassKit
33: /System/Library/Frameworks/AdSupport.framework/AdSupport
34: /System/Library/Frameworks/OpenGLES.framework/OpenGLES
35: /System/Library/Frameworks/OpenAL.framework/OpenAL
36: /System/Library/Frameworks/GameKit.framework/GameKit
37: /System/Library/Frameworks/MobileCoreServices.framework/MobileCoreServices
38: /System/Library/Frameworks/Twitter.framework/Twitter
39: /System/Library/Frameworks/UIKit.framework/UIKit
40: /usr/lib/libSystem.B.dylib
41: /usr/lib/libiconv.2.dylib
42: /usr/lib/libz.1.dylib
{“ProcessBundleID”:“com.perblue.disneyheroes.ios”,“ProcessName”:“DH”,“Culprit”:“Unknown”}
I just want this game to work again cause I spent so much money in this game
3 Likes
it’s been over 24 hrs and we got nothing replied form Perblue…
1 Like
There has been an update but it’s being posted in the patch issues thread.
2 Likes
ETA of updates on game in order to move forward? First app for me to have this kind of inconvenience occur. And for 2 days?! Crazy.
Dude, chill. They are working on fixing the bug, they are approving the update as we speak.
1 Like
Has there been an update it’s been 3 days for me
Not really. They are on the testing stage on the fix
1 Like
まだ、起動できません！