A few hours ago I bought the Hero Chip Flash Bundle deal for $19.99 (USD), but after I authorized the transaction an error message saying something along the lines of “Couldn’t communicate with a helper application” popped up, and then the only thing that appeared in my mailbox was the $4.99 purchase voucher that was part of the bundle. I didn’t get any of the other items that were supposed to be included in the bundle - no hero chips, no diamonds, no nothing. I waited a couple of hours and contacted support when the items still didn’t appear in my mailbox. They said they would get back to me but I haven’t heard anything from them yet. @Samm Is there any way you can help me with this?
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Update: The support agent got back to me this morning. As it turns out, the voucher I got is actually a $19.99 voucher the game gave me to make up for the actual offer not appearing in my mailbox due to whatever technical issue happened when I tried to purchase it. The agent told me to let them know if the deal I wanted wasn’t available anymore, so I let them know I was trying to get the Hero Chip Flash Bundle. Now I’m just waiting to see if they get back to me again.
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