I also learned my lesson I will contact you if I have problems! Thank you for helping me with this horror situation
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thank you very much for the clean solution! I was very upset with the situation and have more of a direct approach in this type of conversations 
. For future problems i would suggest, that the support should be more subjective with the replies. I understand that they might have little time for this, but for me this was the reason for the escalation. Nobody knew if the problem was on hold or would be looked into furtherā¦ Stan provided us with all news he got from google and PB support and the difference was hugeā¦ The outrage came after 2 days of stan trying to get the problem solved on his ownā¦
As we know now, stans approach (via goolge) to this problem was wrong too - as polaris made clear with his last post.
I think we all learned a lot from this.
Thanks again for clearing things up, time for having fun again 
2 Likes
The issue was resolvedā¦