We are currently looking into the performance and connection issues for some of the game servers. We’ll post updates in this thread.
Server 2 is being severely affected
Game progress is not getting saved on Server 2.
It is happening everywhere. Relax.
I’ve advised teammates to hold off the game if possible as don’t want them to lose progress due to this fault. Hopefully it will get resolved soon
Don’t seem to be any issues on 21
I’m on server 9 and I can’t even connect to the game, anyone the same?
@Polaris could you tell us how players will be compensated with this?
someone lost a deal he purchased due to the error…
Well thank you Polaris for helping the players but sorry for making you work on a holiday! Happy Fourth!
Need my server 8 back… i use a 4X energy and just want to begin to use it…
We have identified the issue and are working to address it. Once we have a fix, we’ll address any compensation and will ensure any purchases are completed.
Happy to see this, I thought the problem came from me
@Polaris How long will it take? I haven’t collected my daily rewards yet and there’s only half an hour left for me to do so…
Does this mean the connection is resolved and we can carry on now?
Nice quick response there PB btw, thank you
No the issue is still ongoing. We know what’s happening and we need to fix it.
I can’t even get into the game
I can’t connect on server 9
Can you make an estimate?
Good luck in fixing it and happy 4th of July.
Sorry you are needed.
unfortunately i got hit hard on s19 as I made a ourchase and spent lots of resources upgraded as the issue first emerged. nonetheless, thanks for the updates @Polaris ! Always quick and cant wait for the issue to get fixed, no rush! Thank you!