Game Performance Issues July 4

We are currently looking into the performance and connection issues for some of the game servers. We’ll post updates in this thread.

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Server 2 is being severely affected

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Game progress is not getting saved on Server 2.

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It is happening everywhere. Relax.

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I’ve advised teammates to hold off the game if possible as don’t want them to lose progress due to this fault. Hopefully it will get resolved soon :blush:

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Don’t seem to be any issues on 21

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I’m on server 9 and I can’t even connect to the game, anyone the same?

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@Polaris could you tell us how players will be compensated with this?

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someone lost a deal he purchased due to the error…

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Well thank you Polaris for helping the players but sorry for making you work on a holiday! Happy Fourth!

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Need my server 8 back… i use a 4X energy and just want to begin to use it…

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We have identified the issue and are working to address it. Once we have a fix, we’ll address any compensation and will ensure any purchases are completed.

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Happy to see this, I thought the problem came from me

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@Polaris How long will it take? I haven’t collected my daily rewards yet and there’s only half an hour left for me to do so…

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Does this mean the connection is resolved and we can carry on now?

Nice quick response there PB btw, thank you :wink:

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No the issue is still ongoing. We know what’s happening and we need to fix it.

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I can’t even get into the game

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I can’t connect on server 9

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Hi Polaris,

Can you make an estimate?
Good luck in fixing it and happy 4th of July.

Sorry you are needed.

Thanks

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:confused: unfortunately i got hit hard on s19 as I made a ourchase and spent lots of resources upgraded as the issue first emerged. nonetheless, thanks for the updates @Polaris ! Always quick and cant wait for the issue to get fixed, no rush! Thank you!

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