This post is a collection of questions I came across while using the Global Chat in-game. I hope that by putting them down here with the right answers might help new players in the future, so they have one central place to look it up. This list is fluid and can be edited at any time to update answers or add to them.
How can I get VIP rings without buying diamonds?
A: VIP rings are also rewarded by completing partner offers. Click the Diamond store button, swipe to the right and view the Fyber and Tapjoy offers. Download some of the games or apps, complete the required task and you’re rewarded diamonds where 20% of that amount is also rewarded in VIP rings.
Is there a Hero with healing reduction skills?
A: At the moment, there are no heroes in the game who can reduce incoming healing on enemies.
Where can I find out what guild ranks do?
A:This is slightly hidden away a bit, especially on larger screens. Head to the guild building, press the i sign next to the guild name. Now use the white arrow on the right side to go to page four where you will find an overview of all the guild ranks and what they do.
How can I silence all these chat notifcations?
A: Head into the chat screen and check the upper right corner of your screen for a small white cogwheel. Here you can set which notifications from which channels you want to receive.
Why can’t people talk to me in private messages before I have friended them, but I can talk to them?
A: This is the same with chat notifications, head to the chat screen and click the little cogwheel. From here you can select whether you want to allow being messaged by people without having to friend them.
How do I contact support?
A: Go to the home screen (where all the buildings are visible) and click on the lower left on your player card. From there you can see the support button. On smaller screens you’ll have to scroll down for it. Press it and check if your questions isn’t answered there already. If that isn’t the case, look for the small chat bubble in the upper right of your support screen and ask your question directly.
Why can’t I see a spar button when I post my heroes?
A: This is because you cannot spar your own team, this is why you can only see the spar buttons of others. But rest assured, your spar button is visible to others, just not to yourself.
Is it true that Jack-Jack can heal himself?
A: This is a common misunderstanding. The skill Jack-Jack has that might be misinterpreted for healing is his bottle skill “Snack Break” in which he drinks and restores 300 energy. This is to recharge his skill bar, not his health!
What is in the VIP crate?
A: The VIP crate contains a higher rate of hero chips and is also cheaper in comparison than the Diamond Crate. Whereas the Diamond crate also offers quite a lot of badge blueprint parts, the VIP crate has a stronger focus on hero chips.
What are those strange “white comets” circling my hero portraits during a battle?
A: These are referred to as “status effects” and affect your hero in one way or another through silence, stun, charm and so on. In fact, if you pause the battle and click the small information sign in the bottom left, you’ll see a chart of all the possible status effects. I’ve added a screenshot for easy access.
I accidentally sent a friend request in trying to learn all the buttons. How do I unsend the request or remove them from my list?
A: Head to the main chat screen and click the little cogwheel in the upper right of your screen. Select the person you don’t want to have in your friendslist and click the big X to remove that person.
Can I use Incredibles mercs for the (Incredibles) event, and does it still count that way?
A: In short; yes. You can use a merc, for example Mr. Incredible, even if you don’t have him yourself, to use him to grant points towards the event.
In the combat status screen there is also curse and study as an effect but they aren’t in the game?
A: This is most likely a new form of attack from a future hero and the latest update has already put the effects into the game itself.
Can we trade heroes, experience drinks, or other items?
A: Currently, there are no options to trade anything between players and it has not been announced to be on the roadmap on future updates either. But stay tuned!