Server Merge: S1,2-5, 21-22, 23-24 Jan 27th Information

Server Merge: Servers 1,2-5, 21-22, 23-24

S1,2-5, 21-22, 23-24 Merge

You will be the next on Disney Heroes: Battle Mode to merge servers! Accounts and Guilds from servers 2 and 5 will be moved to server 1. Accounts and Guilds from server 22 will be moved to server 21. Accounts and Guilds from server 24 will be moved to server 23. This will give a boost to the population, and create more vitality on the server. The merge is planned to take place on January 27th. The affected servers will be down during this process. We have turned off new account creation on the servers that are involved in the merge.If your account was created right after the merge announcement was made it cannot be merged.

Game Modes

Guild War:

We will be scheduling the merge to have a minimum impact on Guild War. The merge will not impact wars that are in progress, and will result in more guilds available for matchmaking.

Invasion:

Invasion will be paused for the week of the merge. Unclaimed rewards will be sent to players through a mail message.

After the merge, guilds and players from servers that are moving will see that they have zero invasion points and will demote in the next invasion. This is a display issue only, and players will find themselves in the correct leagues when the next invasion begins.

Creep Surge:

Guilds should not see any change in Creep Surge.

Rankings:

Rankings lists from all servers will be automatically merged and sorted.

Arena/Coliseum:

All tiers below Challenger will be automatically merged and sorted. Challenger Seasons leagues from each server are merged into the same division, but the leagues will not change. When the next week starts and new leagues are formed, players will be mixed.

Challenges:

Weekly Challenges will be turned off for the week of the merge. Other challenges you may have in progress will continue without interruption.

Collections, City Watch, Heist, Trials, The Port:

These are associated with an individual player’s account and will not be changed due to the merge.

Hall of Fame Medals

The total number of medals earned from contests will transfer into the new Hall of Fame rankings. After the merge, guilds and players from servers that are moving will not have rank medals next to their names. These medals will transfer the next time a contest is completed.

Account Consolidation

After the merge, some players will have more than one account on the resulting server. Once the merge is complete, players that end up with more than one account on the server due to the merge will be able to consolidate inventory from alternate accounts. Players are not required to merge accounts, and it’s possible to continue with multiple accounts on the same server. If you want to keep multiple accounts as-is, you do not need to take any additional action.

You must always have been, and currently are, the sole owner of all involved accounts.

If you would like to consolidate accounts, please review ALL of the following details:

The Process (How To Request a Consolidation):

You have 2 weeks from when the merge completes to request a transfer, after which we will no longer offer account consolidation.

All account consolidation requests must be received between Jan 27th and Feb 11th.

  • Make a note of the Account ID you want to transfer your goods into - this will be your DESTINATION account
  • Make a note of the Account ID(s) you want to transfer goods OUT of - These are the accounts that will be PERMANENTLY CLOSED after the transfer is complete.
  • Submit a ticket to Customer Support with all account ID’s, and carefully indicate which Account ID is the Destination Account (i.e the Account you want to KEEP), and which are the accounts you’re transferring goods out of. To help us expedite these requests, please include “Account Consolidation Request’’ at the top of your ticket.
  • If you have multiple accounts you wish to transfer goods out of, please indicate them all in the same ticket.
  • Note that this is an IRREVERSIBLE PROCESS, and you will never have access to your retired accounts again.
  • Sit back and relax - Support will process your request as quickly as possible starting 24 hours after the merge is complete.

The following are able to be transferred:

Resources, including:

  • XP Drinks
  • Gold
  • Diamonds and Monthly Diamond Days
  • VIP Rings
  • Raid Tickets (all varieties)
  • Shop Tokens
  • Heist Tickets
  • Guild Coins

Inventory items, including:

  • Fully Crafted Badges
  • Badges Bits and Plan Bits
  • Memories
  • Crates
  • Consumables
  • Hero Chips
  • Red Skill Chips
  • Costume Threads
  • Cosmetics
  • Emoji Unlock items
  • Guild Trophies
  • Credits
  • Mod Fragments
  • Mod Power
  • Mod Upgrades
  • Disk Power

Mods:

All Mods can be transferred, even if they are equipped to a hero. Mods will be delivered to the destination account through a mailbox message.

Diamond Crate Upgrades:

Diamond Crate Upgrade levels will transfer to the destination account, as well as unspent upgrades. Upgrades will not go above level 20 for each track.

Stickers/Challenges:

Completed and unlocked Stickers and Challenges will be transferred to the destination account. Any progress on active challenges will not be transferred.

Diamond Quest:

If both accounts have a premium pass, the remaining account will have the next premium pass activated for free.

If only one account has the premium pass, it will be transferred to the remaining account in its current state.

The following are UNABLE to be transferred:

  • Full Heroes, Hero Stars or Hero Rarities, or XP Levels
  • Anything equipped to your Heroes including:
  • Memory Disks and Memory Disk Levels
  • Badges and enhancements
  • Collection mastery
  • Skill Levels
  • Monthly Sign-In progress
  • “Banked” Stamina and Friend Stamina
  • Unused City Watch Resets
  • Unclaimed mail
  • Campaign Levels unlocked
  • Infected Campaign Nodes
  • Arena, Coliseum, Invasion Rankings
  • Weekly Quest Progress
  • Friends and Blocked lists
  • Unlocked difficulty levels for Trials, Port, Heist, and City Watch
  • Collections Progress
  • Friend Campaign Progress
  • Team Level or Team Level Experience
  • Mastery Tokens
  • Invasion Resources and items including Invasion Stamina, Breakers, Boss Tech, Hero Power Ups, Hero Revives, and all the Invasion Boosts
  • Prize Wall Tokens

Additional things to keep in mind if you’re considering a consolidation:

  • Spend all of your stored (“banked”) Stamina prior to the merge - use it or lose it!
  • Normal and Elite Campaign Progress will match the state of the Campaigns on your destination Account, including unlocked chapters and earned Stars.
  • Finish your Daily Quests to claim as much loot as you can, because no Daily Quests will transfer.
  • Unlocked difficulty levels for Trials, Port, Heist, and City Watch will be determined by the Destination Account
  • If you are a Guild Leader and are consolidating accounts, it is highly recommended you make a destination account Guild Leader before you request the consolidation.
  • Inform your friends! Your transferred account(s) will be PERMANENTLY CLOSED following the transfer of goods to your destination account, and your friend list WILL NOT transfer.
  • Regular Arena and Coliseum Leagues will merge and split as always after the merge. You may notice an increase in the amount of splitting/merging while things settle down.
  • Chat silences, suspensions, and bans will not be changed by the merge or account consolidation.

Final disclaimer:

You must always have been and currently are the sole owner of all involved Accounts.

14 Likes

So only servers available right now should be 14 and 18 correct @Loutre

1 Like

No, all servers are available right now. The only ones you cannot create an account on are 2, 5, 22 and 24. No servers are down. This merge will not happen until Jan 27th.

8 Likes

Does wall prize tokens going to transfer?

Don’t see them mentioned at all anywhere.


And it’s possible to rename server “numbers”?

1 being same
13 (Asian) to new server 2
14 to new server 3
18 to new server 4
21 to new server 5
23 to new server 6

5 Likes

Thanks for the quick response

1 Like

The merge will be after the Prize Wall ends so there will be no tokens to transfer.

8 Likes

From which date exactly will accounts created be accepted for account consolidation?

1 Like

We closed account creation on Dec 8th so that was the last day.

7 Likes

But there should be another one from 3rd February.

:thinking:

Unless there will be break between prize wall :grimacing:

2 Likes

The servers will be merged on Jan 27th so there won’t be prize wall tokens on those accounts. Feb 11th is just the cut off date for emailing support to merge your accounts from the servers that will have merged on Jan 27th.

1 Like

I think he means if people wait till after the next prize wall to merge accounts cause someone could easily collect that prize wall then ask for a merge on the 11th which would mean they would have tokens on that acccount

3 Likes

Exactly.

Could just ask to merge accounts when there will be another prize wall.

1 Like

Yes, as others say @Loutre, the question is not whether the consolidation happens when a Prize Wall is happening, but rather that… since the cut off date is 11th Feb and by then we are bound to have an ongoing Prize Wall - whether those tokens will consolidate or not.

It´s perfectly fine if they won´t - and they should not.

Also, is there a cap on the number of accounts support can consolidate?

EDIT: wasn´t this Cosmetics and Cosmetic Levels before? But now…

1 Like

But the servers “closing”/merging like S22 probably won’t be active after January 27th, so I don’t think they can do anything on January 28 in game

1 Like

This is literally the exact same list from the previous merge with the dates and servers changed.

1 Like

This is literally the exact same list from the previous merge with the dates and servers changed.

1 Like
  1. It does not matter whether a server is closed or not, the account(s) from that server will be active.
  2. Support likely doesn´t consolidate an account in the state from Jan 27th but when they get the request. And there is a Prize Wall presumed to be happening on Feb 3rd. So between Feb 3rd and Feb 11th accounts will hold Prize Wall Tokens. What with those?
1 Like

Might be, I just remember there were Cosmetic Levels mentioned somewhere in the S1-9 merge.
Just saying.

1 Like

What are you talking about with closed servers? It’s closed…
If I have an account in S22 and S22, the one on S22 will be inactive after January 27th, so I couldn’t do anything to earn Prize Wall tokens.

1 Like

Wrong. It goes to S21 and is still active.

All accounts are taken to the server they are merging into. That was the thing with all the accounts. And Loutre here said you can technically let it be active until Feb 11.

1 Like
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