Servers Merges: 13, 15, 17, and 20 & 1 and 9

Dalmatian_86517 · December 17, 2020, 1:55am

I do not think that server 20 wants to integrate. Chat is active and among the Asian servers, it can be imagined that the day is shallow and the prey to other integration planned servers is possible. How to take care of whales is you well known, right?

Filadae_Djaq · December 17, 2020, 2:57am

Look, @Agent_Jangles_IX, I, personally, don’t believe h*** should be considered a bad word either, but other people believe it is a bad word and I must respect those beliefs. So, for the sake of them, I censor it and encourage others to censor it as well.

Dalmatian_40967 · December 26, 2020, 11:35pm

Is it possible to transfer trial items and port reset items?

Padme_Amidala · December 30, 2020, 6:18pm

So, I am both on server one and server nine, what will happen? If I have to merge I’d want my server 9 account to merge into my server 1 account so that my server 9 is gone. How does that work? I don’t want anything on my server 1 to be deleted. Can I have help with this?

Imagineer_V · December 30, 2020, 6:29pm

Based on what is said in the first post by Polaris the community manager of the forums, you request for a consolidation. Reading the first post in full should help.

Padme_Amidala · December 30, 2020, 11:29pm

Where do I do this?

Imagineer_V · December 30, 2020, 11:30pm

Read the first post? Scroll up.

Padme_Amidala · December 30, 2020, 11:33pm

So PerBlue support? I’m sorry, it just isn’t very clear.

Imagineer_V · December 30, 2020, 11:41pm

Ok I will then make this easier and quote what you need to read. I am probably not the best person to ask to help any further because I have never done this myself and I quit the game, so if someone else can step in… that would be great.

Polaris:

Account Consolidation

After the merge, some players will have more than one account on the resulting server. Once the merge is complete, players that end up with more than one account on the server due to the merge will be able to consolidate inventory from alternate accounts. Players are not required to merge accounts, and it’s possible to continue with multiple accounts on the same server. If you want to keep multiple accounts as-is, you do not need to take any additional action.

You must always have been, and currently are, the sole owner of all involved accounts.

If you would like to consolidate accounts, please review ALL of the following details:

The Process (How To Request a Consolidation):

You have 2 weeks from when the merge completes to request a transfer, after which we will no longer offer account consolidation. All account consolidation requests must be received by Noon CT on January 19, 2021.

Make a note of the Account ID you want to transfer your goods into - this will be your DESTINATION account

Make a note of the Account ID(s) you want to transfer goods OUT of - These are the accounts that will be PERMANENTLY CLOSED after the transfer is complete.

Submit a ticket to Customer Support with all account ID’s, and carefully indicate which Account ID is the Destination Account (i.e the Account you want to KEEP), and which are the accounts you’re transferring goods out of. To help us expedite these requests, please include “Account Consolidation Request” at the top of your ticket.

If you have multiple accounts you wish to transfer goods out of, please indicate them all in the same ticket.

Note that this is an IRREVERSIBLE PROCESS , and you will never have access to your retired accounts again.

Sit back and relax - Support will process your request as quickly as possible starting 24 hours after the merge is complete.

The following are able to be transferred:

Resources, including:

XP Drinks

Gold

Diamonds and Monthly Diamond Days

VIP Rings

Raid Tickets (all varieties)

Shop Tokens

Heist Tickets

Guild Coins

Epic City Watch Keys

Inventory items, including:

Fully Crafted Badges

Badges Bits and Plan Bits

Memories

Crates

Consumables

Hero Chips

Red Skill Chips

Costume Threads

Cosmetics and Cosmetic Points

Emoji Unlock items

Guild Trophies

Credits

Mod Fragments

Mod Power

Mod Upgrades

Disk Power

Mods:

All Mods can be transferred, even if they are equipped to a hero. Mods will be delivered to the destination account through a mailbox message.

Cosmetics:

Unlocked cosmetics and cosmetic points can be transferred to the destination account. Please claim any completed cosmetic collections prior to the consolidation.

Diamond Crate Upgrades:

Diamond Crate Upgrade levels will transfer to the destination account, as well as unspent upgrades. Upgrades will not go above level 20 for each track.

Stickers/Challenges:

Completed and unlocked Stickers and Challenges will be transferred to the destination account. Any progress on active challenges will not be transferred.

Diamond Quest:

If both accounts have a premium pass, the remaining account will have the next premium pass activated for free.

If only one account has the premium pass, it will be transferred to the remaining account in its current state.

The following are UNABLE to be transferred:

Full Heroes, Hero Stars or Hero Rarities, or XP Levels

Anything equipped to your Heroes including:

Memory Disks and Memory Disk Levels

Badges and enhancements

Collection mastery

Skill Levels

Monthly Sign-In progress

“Banked” Stamina and Friend Stamina

Unused City Watch Resets

Unclaimed mail

Campaign Levels unlocked

Infected Campaign Nodes

Arena, Coliseum, Invasion Rankings

Weekly Quest Progress

Friends and Blocked lists

Unlocked difficulty levels for Trials, Port, Heist, and City Watch

Collections Progress

Friend Campaign Progress

Team Level or Team Level Experience

Mastery Tokens

Invasion Resources and items including Invasion Stamina, Breakers, Boss Tech, Hero Power Ups, Hero Revives, and all the Invasion Boosts

Additional things to keep in mind if you’re considering a consolidation:

Spend all of your stored (“banked”) Stamina prior to the merge - use it or lose it!

Normal and Elite Campaign Progress will match the state of the Campaigns on your destination Account, including unlocked chapters and earned Stars.

Finish your Daily Quests to claim as much loot as you can, because no Daily Quests will transfer.

Unlocked difficulty levels for Trials, Port, Heist, and City Watch will be determined by the Destination Account

If you are a Guild Leader and are consolidating accounts, it is highly recommended you make destination account Guild Leader before you request the consolidation.

Inform your friends! Your transferred account(s) will be PERMANENTLY CLOSED following the transfer of goods to your destination account, and your friend list WILL NOT transfer.

Regular Arena and Coliseum Leagues will merge and split as always after the merge. You may notice an increase in the amount of splitting/merging while things settle down.

Chat silences, suspensions, and bans will not be changed by the merge or account consolidation.

Final disclaimer: You must always have been and currently are the sole owner of all involved Accounts.

The_Real_Numi · December 31, 2020, 12:34pm

Yes, support. But you don´t have to consolidate your S9 account, you can keep your S1 account and the S9 account as two S1 accounts instead after the server merge.

But if you want to use consumable resources from your S9 account in your S1 account, you can ask for a consolidation.

Padme_Amidala · December 31, 2020, 4:15pm

Thank you so much! I think I will merge the accounts since managing two accounts on one server will be annoying. Thank you!

Polaris · January 4, 2021, 5:04pm

We are moving the merge to Wednesday, January 6. We don’t want the merge and 2.5.01-A update to conflict.

Filadae_Djaq · January 4, 2021, 5:19pm

I thought you guys were going to hit two birds with one stone. But okay.

The_Real_Numi · January 4, 2021, 5:25pm

Means the first merge requests can be filled on Thursday since S9 accounts must get an S1 Account ID?

Filadae_Djaq · January 4, 2021, 5:30pm

Wait. Does this mean account consolidation requests are due the 20th?

Polaris · January 4, 2021, 5:35pm

Yes. I’ve edited the top post to show the new dates.

Yes, we’ll start consolidations on Thursday.

Raymond · January 4, 2021, 5:35pm

@Polaris So since I’m getting rid of my server 1 account to be merged with my main account on server 9 does that mean the forum account for my server 1 account will be deleted? Or can I put in my personal email and create a password to save this account Raymond?

Polaris · January 4, 2021, 5:36pm

Forum accounts will not be deleted. If you want to keep using one that’s associated with a server 1 account, you will need to change the email and set a password.

Raymond · January 4, 2021, 5:36pm

Ok then… thanks😊

Grandma_Chip_XXXV · January 4, 2021, 5:46pm

What do you mean by consolidating accounts