State of the Game - August 2020

[big_kahuna_2319]

The gap between free to play players and spenders is something we’ve been working hard to address on the older servers, and selling more things in deals makes that worse

With this being in the game how can you tell us your closing the gap? While your expanding a gap that can never be reached by new players?

The crate bonus needs to be removes and replaces with chips/red chips for the hero thst the emojis are food and maybe extra diamond boxes for avatars as a bonus from emojis with status bonuses removed for ever

There is no credibility in saying “we are narrowing the gap” while you promote the biggest powercreep

The cosmetic bonus powercreep is worse than even new heros

Please @Polaris how does the cosmetic bonus a never ending gap that is expanding with every hero/challenge week helps f2p-p2w gap in s21-22

that we have been getting robbed so you can close it

While you are creating a bigger gap at the same time?

The cosmetic bonus makes you lose credibility when you say you are trying to fix/close the f2p-p2w gap

[Polaris]

I understand that for many of you here, the hero chip guild gifts aren’t helpful/useful/valuable. There’s a superthread here on the forums full of feedback about the guild gifts. However, the experiences of a few people don’t invalidate the data from the game. There are, on average, fewer than 300 daily engaged users (people who like or post) on the forums. While your voices here are important to us, and we do factor your feedback into our decisions, the forum community is a small segment of our playerbase. The people who speak in chat in the game are a small segment of our playerbase. The top 10 guilds are a small segment of our playerbase. There are groups of people who play the game and have a completely different perspective. They’re at a different progression point, they have different expectations or goal - there are many factors that create these differences, and while they don’t give voice to their opinions, we need to be aware of their experiences and make sure we’re providing as many people as possible with a fun experience in the game.

The data represents everyone playing the game, and gives everyone a voice, even if they don’t engage with the community on the forums or in chat. One of the things we do is find a balance between what is said here and in support tickets, and what’s represented in the data. There are a lot of players in guilds who find the hero chip guild gifts valuable and helpful for everyone in the guild, and they buy them. The Invasion Supply guild gift is similar. While some players may not enjoy Invasion, there are players who love it, and there are guilds who enjoy spending time playing Invasion, and they do buy the guild gift deals. On the flip side, they might not enjoy other aspects of the game, or some of the deals that people here really look forward to.

This isn’t to say that the community here isn’t important, but I’d ask before people claim the data is false and we’re full of lies, to consider there are people who have different experiences from your own and we do include them in our decisions for the game.

[Pipsqueak]

While many mysterious people might be buying the poor value guild gifts, it’s certainly not because they are excited about paying $5 for 10 hero chips. I can’t see how someone at any progression point in the game (other than total newbies) would consider that a good investment. It’s perhaps because they feel pressured or guilt-tripped into it by purchases of fellow guild members, or just because they are nice and want to help out their friends a bit, or because they haven’t yet reached a point in the game where they understand resource value & balancing (ie. they are total newbies). Or, just because they are very rich & don’t care

So I’d argue that even if the data supports the inclusion of such gifts, if the standalone value was adjusted I’d expect a significant increase in purchases.

[The_Real_Numi]

I understand that for many of you here, the hero chip guild gifts aren’t helpful/useful/valuable. There’s a superthread here on the forums full of feedback about the guild gifts. However, the experiences of a few people don’t invalidate the data from the game. There are, on average, fewer than 300 daily engaged users (people who like or post) on the forums. While your voices here are important to us, and we do factor your feedback into our decisions, the forum community is a small segment of our playerbase. The people who speak in chat in the game are a small segment of our playerbase. The top 10 guilds are a small segment of our playerbase. There are groups of people who play the game and have a completely different perspective. They’re at a different progression point, they have different expectations or goal - there are many factors that create these differences, and while they don’t give voice to their opinions, we need to be aware of their experiences and make sure we’re providing as many people as possible with a fun experience in the game.

The data represents everyone playing the game, and gives everyone a voice, even if they don’t engage with the community on the forums or in chat. One of the things we do is find a balance between what is said here and in support tickets, and what’s represented in the data. There are a lot of players in guilds who find the hero chip guild gifts valuable and helpful for everyone in the guild, and they buy them. The Invasion Supply guild gift is similar. While some players may not enjoy Invasion, there are players who love it, and there are guilds who enjoy spending time playing Invasion, and they do buy the guild gift deals. On the flip side, they might not enjoy other aspects of the game, or some of the deals that people here really look forward to.

This isn’t to say that the community here isn’t important, but I’d ask before people claim the data is false and we’re full of lies, to consider there are people who have different experiences from your own and we do include them in our decisions for the game.

That is a nice slap in the face.
Those guild gifts are bought by people not understanding its worth as you’ve said (rather non-active). You basically shown us you deceive players not aware. Thank you.

[AbuBakr-Umar]

So those people who like your Nice guild gift deal have phobia to write in forums?
They fear to write in forums?
We see feedback only in forums and all bad feedback about Your nice gift deal
So why we dont see any feedback from those who like these sucking deals?
Whats the #RealReality…Ur ignoring and fooling.

[Polaris]

Engaging with the community isn’t required to play the game. It doesn’t diminish the game experience at all to never open the forums. Just because people choose not to read or post on the forums, doesn’t make them ignorant, afraid or stupid.

[PawpsicleSticks]

Would it be alright if we could see some of the data, so we can understand better? I’m not claiming you’re lying here, I’d just like to have a better frame of reference. Even a bare-bones pie chart with rough percentages instead of specific numbers would be appreciated

[AbuBakr-Umar]

So How about if we see their feedback?
I wondered Where those wonderful people gave those one of awesome feedbacks!
But How come a coincidence then non in 300 forums daily users like the gift deals?

[Musketeer-Endgame]

While your voices here are important to us, and we do factor your feedback into our decisions, the forum community is a small segment of our playerbase. The people who speak in chat in the game are a small segment of our playerbase. The top 10 guilds are a small segment of our playerbase.

So, these people aren’t important? Players which plays for a long time; since beta or since global launch a literally ignored and this post is just big and strong slap in the face; this post and the whole ignorance from months just prove it. Nothing has been improved.

And who says: YAY! I CAN BUY 10 HERO CHIPS FOR A HERO WHICH IS AVAILABLE IN THE SHOP! OMG!!!
I don’t think a soul is happy about it.
And invasion? The time and effort isn’t worth any rewards, and definitely not money.

---

Many players were thankful for the crate guild gift, and this never was given again.
This was bought over 35 times by guild in which I am, and today’s gift by nobody.

[PawpsicleSticks]

This is starting to go in a bad direction. Forum users aren’t an elite group of high-brow individuals, we’re just players who came here for one reason or another and decided to stay. There’s definitely going to be a large amount of young players who buy bad deals, but saying PerBlue scams people isn’t a good way to get your point across. We’re trying to work together with them for a better experience, and insulting them won’t help. Let’s please try and keep it civil.

[Irrer-Minnie]

This is all sad but I have to agree with @AbuBakr-Umar and @Musketeer-Endgame. I feel really sorry for these guys who buy ten hero chips for 5 USD/Euros whatever.

[AbuBakr-Umar]

What we all need is crate gift deal and gold!

10 Kristoff chips was given…That time krisotff was in surge shop…So 5 dollar for 1000 surge tokens…Omg…How CHEAP it is!!

[Polaris]

So, these people aren’t important?

I literally said, your voices are important and we do factor your feedback into our decisions. I’m just asking people here to remember that this isn’t everyone who plays the game, so when you say ‘no one buys that deal, everyone hates it,’ that isn’t the case.

[Irrer-Minnie]

This is starting to go in a bad direction. Forum users aren’t an elite group of high-brow individuals

Keep this in mind when giving Feedback! Stay friendly.

[Grim_grinning_Ghost]

Okay guys, don’t take this out on @Polaris. I get They works for pb but it is not Polaris’s fault at all. I am as mad as all of you but please don’t take it out on polaris

[The_Real_Numi]

Okay guys, don’t take this out on @Polaris. I get They works for pb but it is not Polaris’s fault at all. I am as mad as all of you but please don’t take it out on polaris

For all, to understand this. I never want to blame Polaris for what PerBlue in general is doing. I remember a game called SEGA Heroes and they did the very same thing under very same excuses. That game is dead.

This is starting to go in a bad direction. Forum users aren’t an elite group of high-brow individuals, we’re just players who came here for one reason or another and decided to stay. There’s definitely going to be a large amount of young players who buy bad deals, but saying PerBlue scams people isn’t a good way to get your point across. We’re trying to work together with them for a better experience, and insulting them won’t help. Let’s please try and keep it civil.

I mean, informational deficiency is a sign of something not kosher though. And not being in the forums is that kind of deficiency.

@Polaris besides, those guild gifts and “get red skill chips for the newest heroes” seem more like baiting than anything. People that know the value of red skill chips won´t ever buy it and those that don´t will. So? That proves my point with informational deficiency.

Besides, counting on players “not very active, but buying the whole market” isn´t an effective policy. That kind of players appears and vanishes fairly quickly. I remember such cases from the late SEGA Heroes. Plus I know devs were kinda relieved to not continue with that game anymore. It was such a hassle for both devs and players.

[PawpsicleSticks]

informational deficiency

What information? A hive mind of 15 people agreeing that a deal is bad? You don’t need that to be able to tell.

[The_Real_Numi]

What information? A hive mind of 15 people agreeing that a deal is bad? You don’t need that to be able to tell.

no, the realistic conscience of where that deal gets you…
like say, the 804 stamina deal gives you enough stamina to get:
12 levels
about 3-4 ranks
FOR 5 CHARACTERS

the deal doesn´t tell you that
the forums do

[Musketeer-Endgame]

Kind words, huh?

I am so happy, everything told on forums is ignored, my cheeks rumble everytime I see guild gifts which only give invasion deals and sometimes shocking amount of 10 chips for the hero which can be bought by 940 shop tokens.
And my passion is to buy more deals than it could be, because we got solo deals and poor deal scaling.

And Hades exploit is also cool, same as invasion rewards and the 4~ month adventure to max a single red skill.

[The_Real_Numi]

Add to that a more than a year adventure to max out multiple SP mod upgrades on a single character. Very cool.