Greetings, I’m hoping to get some perspective regarding a recent support incident.
On October 9th, Server 21 went down temporarily. Unfortunately, the 30 minute downtime happened to coincide with the last 30 minutes of four items that I had in effect. The items were Double Team XP, Double Campaign Gold, Double Normal Campaign Drops, and Double Elite Campaign Drops.
I understand that these items last for 24 hours, however, I was actively making use of the items when the server went down, using stamina & consumables that I had saved up, and by the time functionality had been restored, the items had expired.
I contacted PerBlue support and explained the situation. Any review of my activity logs would clearly indicate that (prior to the downtime) I was making full use of every possible item in attempt to maximize my gains before they ran out. I inquired if it would be possible to replace to items, even if it was just for the 30 minutes that was lost due to the server downtime.
Disappointingly, I got a flat “No” from PerBlue’s support team.
I’m not looking for a handout, just an opportunity to make up for the lost time in some way.
I welcome any guidance regarding this situation. If I’m in the wrong, I will accept it, but I’m curious about any thoughts that our community members may have. I would greatly appreciate any advice as to whether I should persue the matter further, or if I should be like Elsa and “Let it go.”
Thanks in advance for any wisdom, and thank you all for being such fantastic community members.