A day or so before is not enough time to plan short and long-term goals for players.
We’ve been hearing about Invasion for months now. No clue when or if it’ll ever be released.
Server 1 has Mods. When will they be released for the other servers? No clue.
Heist has been plagued with issues since the first day it was released. When will Heist be updated? No clue.
On multiple occasions an Update has been released without any announcement. That Update resulted in many players losing progress on Challenges, Hero Chip farming progress, surprise Max Level increases, surprise Max Star increases. The list goes on and on.
Transparency leads to happy players that will continue to play the game, and invest some of their money into it.
No transparency and zero information relayed to the players leads to players quitting and informing other players to avoid the game. This has been the trend lately.