I mean what is causing it is what I’m saying. 
That’s what they trying to find out
@Polaris Is Tron allowed to use his energy even though he should be hexed by mims disk? Tron used his energy immediatly when the match starts and nit enough for her hex to be put into tron. Goliath can be hexed and his energy skill was prevented because he need to walk alil more before he gets to use his energy.
I know the reason. Check the crash logs on iOS.
It looks for apple’s new privacy framework. Doesn’t find it and then crashes out.
Reason why it doesn’t find it cause everyone that has this app crash is on iOS 13.x.
I sure hope they already know this. It would be pretty embarrassing if I found out before them…
2 Likes
Do I as an IOS user need to do anything? Or will they roll out an update
We have a fix for the iOS issue that is currently being tested by the team. We had to update some of the SDKs in the game and those are causing the crash.
10 Likes
Is there an estimated time/day this update to help fix our crashes of the game will be available?
Just wanted to throw this out there as well: guilds with multiple members not being able to get in the game are potentially losing out on rewards from check-in, Surge, and anything else those guild members help to participate with that helps everyone.
1 Like
Yeah this is also true. I hope my guild knows about people not being able to log in so I don’t get kicked 
2 Likes
I too hope I do not get kicked
2 Likes
私たちは今24時間以上同じ質問をしています
I’ve had a big with anger from inside out his emote does not end for me until I log off is that just me?
There is a bug where I can’t get into the game.
Yes, I know @Polaris will be right back tomorrow! Hope we fixing this… Welcome to the forums! Please don’t flagged as inappropriate, okay?
Date: 2/10/21, 9:53 PM
Process: DH
Bundle id: com.perblue.disneyheroes.ios
Device: iPhone XR, iOS 13.3.1
Bundle version: 2.6.10
Exception type: EXC_SOFTWARE (SIGABRT)
Exception subtype: EXC_UNIX_ABORT
Exception codes: 0x0000000000010002, 0x0000000000000000
Culprit: Unknown
Termination Reason: Library not loaded: /System/Library/Frameworks/AppTrackingTransparency.framework/AppTrackingTransparency
Referenced from: /private/var/containers/Bundle/Application/42D66EA5-68AC-49C4-98EC-ADBF3314A08A/DH.app/DH
Reason: image not found
Triggered by thread: 0
Thread name:
Call stack:
0 dyld 0x00000001092df2ac 0x109290000 + 324268 // __abort_with_payload
1 dyld 0x00000001092e6914 0x109290000 + 354580 // abort_with_payload_wrapper_internal
2 dyld 0x00000001092e6948 0x109290000 + 354632 // unw_set_reg.cold.1
3 dyld 0x00000001092e377c 0x109290000 + 341884 // dyld::fastBindLazySymbol(ImageLoader**, unsigned long) (.cold.1)
4 dyld 0x0000000109297288 0x109290000 + 29320 // dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*)
5 dyld 0x000000010929122c 0x109290000 + 4652 // dyldbootstrap::start(dyld3::MachOLoaded const*, int, char const**, dyld3::MachOLoaded const*, unsigned long*)
6 dyld 0x0000000109291038 0x109290000 + 4152 // _dyld_start
Register values:
PC: 0x1092df2ac LR: 0x1092e6914 CPSR: 0x0
x0: 0x6 x1: 0x1 x2: 0x16bb76ba0
x3: 0xc3 x4: 0x16bb767a0 x5: 0x0
x6: 0x0 x7: 0x0 x8: 0x20
x9: 0x9 x10: 0x20200a48442f7070 x11: 0x203a6e6f73616552
x12: 0x20200a48442f7070 x13: 0x203a6e6f73616552 x14: 0x6f6e206567616d69
x15: 0x646e756f662074 x16: 0x209 x17: 0x1092d9860
x18: 0x0 x19: 0x0 x20: 0x16bb767a0
x21: 0xc3 x22: 0x16bb76ba0 x23: 0x1
x24: 0x6 x25: 0x109300000 x26: 0x109300000
x27: 0x1 x28: 0x109300000
Loaded images:
0: /var/containers/Bundle/Application/42D66EA5-68AC-49C4-98EC-ADBF3314A08A/DH.app/DH
1: /usr/lib/dyld
2: /System/Library/Frameworks/SystemConfiguration.framework/SystemConfiguration
3: /System/Library/Frameworks/Foundation.framework/Foundation
4: /System/Library/Frameworks/CoreText.framework/CoreText
5: /System/Library/Frameworks/Security.framework/Security
6: /usr/lib/libsqlite3.dylib
7: /System/Library/Frameworks/CoreLocation.framework/CoreLocation
8: /System/Library/Frameworks/Accounts.framework/Accounts
9: /System/Library/Frameworks/CFNetwork.framework/CFNetwork
10: /System/Library/Frameworks/CoreTelephony.framework/CoreTelephony
11: /System/Library/Frameworks/CoreData.framework/CoreData
12: /System/Library/Frameworks/CoreMedia.framework/CoreMedia
13: /System/Library/Frameworks/QuartzCore.framework/QuartzCore
14: /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics
15: /System/Library/Frameworks/WebKit.framework/WebKit
16: /System/Library/Frameworks/AVFoundation.framework/AVFoundation
17: /System/Library/Frameworks/AudioToolbox.framework/AudioToolbox
18: /System/Library/Frameworks/Photos.framework/Photos
19: /System/Library/Frameworks/MediaPlayer.framework/MediaPlayer
20: /System/Library/Frameworks/CoreMotion.framework/CoreMotion
21: /System/Library/Frameworks/CoreVideo.framework/CoreVideo
22: /System/Library/Frameworks/MapKit.framework/MapKit
23: /System/Library/Frameworks/EventKitUI.framework/EventKitUI
24: /System/Library/Frameworks/CoreSpotlight.framework/CoreSpotlight
25: /System/Library/Frameworks/StoreKit.framework/StoreKit
26: /System/Library/Frameworks/Social.framework/Social
27: /System/Library/Frameworks/JavaScriptCore.framework/JavaScriptCore
28: /System/Library/Frameworks/QuickLook.framework/QuickLook
29: /System/Library/Frameworks/EventKit.framework/EventKit
30: /System/Library/Frameworks/MessageUI.framework/MessageUI
31: /System/Library/Frameworks/iAd.framework/iAd
32: /System/Library/Frameworks/PassKit.framework/PassKit
33: /System/Library/Frameworks/AdSupport.framework/AdSupport
34: /System/Library/Frameworks/OpenGLES.framework/OpenGLES
35: /System/Library/Frameworks/OpenAL.framework/OpenAL
36: /System/Library/Frameworks/GameKit.framework/GameKit
37: /System/Library/Frameworks/MobileCoreServices.framework/MobileCoreServices
38: /System/Library/Frameworks/Twitter.framework/Twitter
39: /System/Library/Frameworks/UIKit.framework/UIKit
40: /usr/lib/libSystem.B.dylib
41: /usr/lib/libiconv.2.dylib
42: /usr/lib/libz.1.dylib
{“ProcessBundleID”:“com.perblue.disneyheroes.ios”,“ProcessName”:“DH”,“Culprit”:“Unknown”}
3 Likes
The fix for the iOS issue requires a full client update. We are working to put this together and submit it to the stores for approval. I should have a clearer idea about the timeline later this morning.
11 Likes
We are in the QA step for submitting the update to the stores. This means we’ll be able to create the builds and submit them tomorrow. Our current plan is to make this an unforced update, so as soon as it’s approved it will be released to the store and you’ll be able to install it. We will need to do a server update on Friday to prepare, and all the details for that will be in patch notes (so watch out for those tomorrow).
14 Likes
What about problems reported with Samsung and hero bugs or is it just iOS fix? If the latter, what would be the timeline on the other issues?
We’re just IOS issues fix. iPhone 7 + IOS 14.4 cannot get into Disney Heroes Battle Mode. Hope we can fix this…