5.7 Known Issues

I got this reply too after I sent support another message that it wasn’t corrected. I’m not sure if that means tomorrow’s refresh or the one from today earlier. They sent me the original reply that my refresh number had been rectified before today’s daily refresh, but then it wasn’t. They said to send in ANOTHER ticket tomorrow if the number is still wrong.

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We may have found the issue and a solution as to not disrupt any progress you’ve already made in the Prize Wall. Sorry about that! Please give us some time to rectify; as for now, please feel free to keep playing the prize wall as normal.

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We pushed a fix, please let me know if it worked! If you still are running into an issue, we’ve also kept our support team in the loop so please submit a ticket.

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worked for me :+1:


Idk if the fix did this but this district is unavailable. Even when it when the others came back from a wave clear this one stayed the same

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Yes! It finally changed! Thank you!

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I think it would also help if people don’t complain a new toon doesn’t do enough damage when it’s not supposed to be a damage toon! It turns already OP toons to almost unstoppable Machines

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Fix worked, thank you!

It’s alright now, it now says “19 refreshes remaining”. Thank you!

Raising my team level is not increasing the stamina storage cap - is this intended or not?

This is a long-known but very infrequent bug.

@TheGrillFather, is there anything we can do to help the team track down and correct this problem? Does the team need to look at the logs while the affected surge is still active? Would submitting a support ticket each time this happens give the team more data to track down the cause?

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Why all of a sudden, the max amount of raid all has been reduced by half?

Even with previous double drop event, the max raid has always been 300k, not 150k. Is this due to the lag in game? Because obviously it has gotten way more serious ever since the new rank

I couldn’t even open gold crates (5 free daily ones) until I reset my game. Don’t even want to think about the next rank after this…

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They temporarily lowered in an effort to help with the lag

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I don’t think it works that much…as the game still lags…a lot

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Maybe a teeny-tiny bit of connection mishap? Idk…

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I don’t know why we have so much energy if we only use it 150k times it’s absurd

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If you read my comment, you would know that it’s only temporary as they are trying to work on fixing the lag Before winter break

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Anyone else has a problem claiming bonus gold from surge? My friends and guild mates received theirs but not me. And this happened to some of my other friends as well

:sweat_smile::sweat_smile::sweat_smile: I sent in a support ticket. Hopefully something can be done about this

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Still 0 Gold, in my end. :confused:

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I had this happen Mondays surge
I know I did it but don’t have any screenies to prove when they tell me I didn’t

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