Account switching

I think I am suffering a bug or something. I was playing on my phone, got sucked in and hooked. So I was loading the game on my laptop(via blustacks) and it started a whole new character. I recovered my other account that I have progression on (from my phone), but it wont switch to that account. I tried contacting support but they have left me on read for 2 days now and I am kinda frustrated. Any guidance would be appreciated.

Do you have any of the accounts attached to Google Play (Android only) or Facebook (both Android and iOS)? Did you link the BlueStacks to the method used on your phone?

Yes, yes, and yes. This is the first game that hasent autoloaded correctly for my account

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