Hy,
On server 18.
I have made a purchase today. There were 2 offers, the purple one (that all players have in common) and then appeared the red one (that appears just to selectec players). Offers were cumulative (I have read INFO to be sure, before purchasing).
After I purchased it, both disappeard (as usual) but I received just one. I immediately wrote to the customer care with an very opinionated and arrogant answer.
“There were not other active offers at the time you purchased. You got what you bought.”
So, I don’t want to be rude but… Are you telling me that i have hallucinations? I’m pretty sure what I have bought. I would never made a purchase with just one single offer. I purchased because there were two, just for that.
I have not made screenshot cause you know, I’m not a suspicious person. And I think it will be insane to make screenshot every time I buy something. I have been playing for months and I have ALWAYS purchased cumulative offers. But you know, bugs can happen… mistakes can happen…
But I’m shocked which answer I got from customer service, and the fact that they don’t want to solve it in any way. You know how this is called in my country? Fraud. I paid for a service that I did not get.
I hope you will check out again, or I’m done with the game. It is not the whim of a child, It’s just that I work to gain my money, and be treated like a mad person that see things that are not real… No, thank you.