Does Joy and Donald will be just left bugged forever?

[Musketeer-Endgame]

@Samm

Is there any progress… or even plans to finally fix Joy and Donald, they are both bugged for months which makes them useless as their thing bugged is what makes them good and unique, but as it’s bugged and completely not working there is no point in using them.

Bugs

Joy: Red Skill not working

• Buffs are removed in the first 7 seconds even if the team has Joy, this shouldn’t happen.

Donald: Purple Skill not working

• The skill completely doesn’t work, Donald doesn’t absorb any debuffs.

Please fix these two very annoying bugs which ruined two heroes.

[Zelkiiro]

Justice for Donald Duck!

…And also Joy, too, I guess.

[Samm]

Please send in a support ticket for these, and include any screen recordings or screenshots you may have and as many details as possible (if it only happens in certain battle modes, where your example fights took place, etc.) Thanks!

[Pipsqueak]

Loutre acknowledged Donald’s bug in December and said that it would be worked on after the Christmas break, and expressed her disappointment at having to leave him broken for 2 weeks. It has been broken ever since his refresh in December - that’s now around 15 weeks

Hero Tier List [Update 4.8]

It was a lot of backend things going on with her that broke and would be a 2+ day investigation into what was going on there so we decided this was the best route to take since today is the first day of our break and we don’t come back until Jan 2nd. I’m only working today to keep track of how things are looking, but everyone else is off. Yes, unfortunately. Obviously not an ideal situation we wanted here.

[Musketeer-Endgame]

A lot of players did that before

Joy red skill bug

4.3- Known Issues

? They are still dying in 4 seconds so how it is fixed? [Joy red skill bug] Definitely nothing is fixed… [Screenshot_20221012-100408_Disney Heroes] All reflect, notes and other buffs were removed immediately.

It even was marked as known bug, but nothing was done about that.

[Madness23]

Let’s see if they care about that.

It’s such a shame for Donald to be useless even right after his refresh!

[Musketeer-Endgame]

And Joy had no refresh, no bug fix, and got outclassed by other refreshes… all at the same time!

[Granjero_Baloo_XC]

Not forgetting that they are doing the same to Miguel, he received an update that gave him more problems than solutions.
His green ability is still bugged, I don’t see almost anyone talking about it. If there are no damage role heroes he will not place white notes so he will never give SP Buff to anyone.

[Samm]

I made brand new work tickets for our QA teams to look into the skill issues for Joy, Donald, and Miguel. If you have experienced any of these issues recently, PLEASE send in a support ticket so I can add battle stat info. It helps us reproduce the issue.

[Numbah_95_Stevo]

I sent a message to support was told different game modes it works others it does. How does this make any sense?

[Numbah_95_Stevo]

[Numbah_95_Stevo]

Please explain it to me

[Numbah_95_Stevo]

@Samm please explain

[Samm]

This just means that sparring isn’t always the best way to “test.” What I meant was that if you happened to come across these issues in your normal battles that you do daily, not spending resources or sparring to test it yourself, to send in a support ticket stating you had encountered it. That way we can find that battle in your account logs.

[Numbah_95_Stevo]

So it shouldn’t work in spars but should work in other game modes? Lots of guilds spar for war what your saying is spars do different than the real thing

[Winterbotton]

Try ro reproduce this in Arena, Coliseum or Campaign battles.

That is what I understand.

[Numbah_95_Stevo]

It should be consistent accoss the whole game not just random

[Musketeer-Endgame]

All these bugs are affecting whole game - all game modes.

It looks like there are some reports

So I guess we just should keep sending (from time to time) them until it will be fixed.

[Numbah_95_Stevo]

Depends who from support responds seems to me the just skate around the issue.