Elite campagin progress/ Losing shop purchases

Yesterday I did chapters 33 to 48 for the elite campaign and I also bought a deal. I log into today and it’s all gone. However I was charged on my Google account. It took 8 hours for me to grind all those out. The diamonds are gone and the whole days loot of grinding. What’s going on…

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If I can get help from @Samm or @Polaris

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I’m sorry to hear about your experience. Please submit a support ticket and we will investigate your issue as soon as we can.

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Is this a common issue since the patch ?

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@Samm how long does it take. It’s already been 4 hours. I am afraid of playing and losing progress for anything I do today if they have to revert data or something odd like that

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Anyone else have this issue ?

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still hasn’t returned yet

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Still no update

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@Samm I was told I was disconnected from the game during that time however if that was the case how was I able to see chat and everything else normally ?

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With that type of disconnection, the game keeps going but isn’t communicating with the server. Once the game reconnects, the game is reset back to the same data that’s on the server.

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