Game won't load all of a sudden

I was attacking bots one minute, I had to walk away from my tablet for a minute and was gone long enough to where my screensaver popped up. As usual, when this happens and I come back to tap on my screen to deactivate my screensaver, I must reopen the game because it usually closes. Big problem with that this time seeing as how the game will not reopen!!

Sometimes I got just a white screen, sometimes I got as far as the PerBlue screen, and a couple times I even made it to the loading page for all of 2 seconds but after 45 minutes of repeated attempts these all ended with a pop up that said ‘Disney Heroes Stopped’.

So after looking through the forums the one thing that jumps out at me over and over is to uninstall the game, close the store, clear the store cache and redownload the game. Done. The initial download and install is fine, but when it tried to download the additional files it gets stuck at 53% and goes no further, so I can’t even complete the download.

I’ve never had any issues of this kind with the app, slowness? Yes. Glitchy? Yes. Refuses to open? No.

Please fix!!!

When I had this issue it was due to a bad wifi-connection that I couldn’t get in. So I would advice you to look into that first

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Whenever troubleshooting any problem on a device always follow step 1 and 2 before asking for help.

  1. Restart your device.

  2. Restart your router & your device. Lol

Full bars and same problem. Plus all the other games that I play on a regular basis seem to work, I double checked that as well to see if maybe the newest Google Play Games was at fault (Had that happen a couple times, easy fix thou) But its not that either apparently.

Seems I’m just going to have to play something else, be a day behind in Invasion (hopefully only 1) and hope the reset on my tablet works tomorrow. Thank you anyway thou, it’s nice to actually get a reply from someone when you are having an issue. Usually it seems like all you get is radio silence lol

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I just read in the announcements in game that PB thinks it is something with Android itself you might have to upgrade/update. So that might also be something to look into. Otherwise, I wouldn’t really know what to do. I’m not really a tech-kinda-guy…

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Thank you anyway! :slightly_smiling_face:

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