Hero Level Up Glitch?

So I just got these heroes (Maleficent, Merlin, Queen Of Hearts and aswell as goofy I got him from the anniversary gift and haven’t been able to level him up once) so yeah I got these heroes and I’ve been trying to level them up endlessly it’s been a month or about 5 weeks of trying to level up these guys but they keep reverting back to there previous level and ranks it’s really annoying since I just got Merlin and I might get the Mad hatter and then maybe in a few weeks Duke Caboom and the heroes will just pile up I really wanna use all these heroes but there useless if they just keep reverting back to there older levels and ranks atleast the XP bottles I still get to keep if I level them up this is not my first time having this problem I had this Problem before but after a few hours of leveling them up they finally stay at the level and rank I put them but this time it’s taken to long the only bright side is Everytime I level these heroes up they do reset but very very I mean very slowly level up each time… Hopefully this gets fixed cause I really want try these guys out but I can’t. hopefully this gets fixed😁

Sorry I can’t show photos for proof since for some reason the uploaded thing won’t let me upload any photos of the game.:confused:

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