How to merge accounts?

[Sultan_Bambi_LXXXIII]

Okay can someone explain to me STEP BY STEP how to consolidate my two accounts. I don’t really know/understand how to do this. And this will be really helpful. Thanks

[Bluebandit93]

Kindly read the post that Loutre posted:

@Loutre

The Process (How To Request a Consolidation):

You have 2 weeks from when the merge completes to request a transfer, after which we will no longer offer account consolidation.

All account consolidation requests must be received between Jan 27th and Feb 11th.

• Make a note of the Account ID you want to transfer your goods into - this will be your DESTINATION account
• Make a note of the Account ID(s) you want to transfer goods OUT of - These are the accounts that will be PERMANENTLY CLOSED after the transfer is complete.
• Submit a ticket to Customer Support with all account ID’s, and carefully indicate which Account ID is the Destination Account (i.e the Account you want to KEEP), and which are the accounts you’re transferring goods out of. To help us expedite these requests, please include “Account Consolidation Request’’ at the top of your ticket.
• If you have multiple accounts you wish to transfer goods out of, please indicate them all in the same ticket.
• Note that this is an IRREVERSIBLE PROCESS, and you will never have access to your retired accounts again.
• Sit back and relax - Support will process your request as quickly as possible starting 24 hours after the merge is complete.

Did you not see this?

[Sultan_Bambi_LXXXIII]

I did but how do you send a customer ticket to support?

[Bluebandit93]

You click on your account on the bottom left of your game home screen.

Then you click on “Support” at the bottom left, below “Account” where you would click if you wanted to switch between your accounts - and seeing as you have more than one you know where that is.

And then you type the message.