I can't get to Disney heroes game to startup

[N15PCA]

It says it needs a update. I go to updated it and it just says open in the kindle app stores. It’s been like this for days. I’m the head of my guild. Need help.

[Polaris]

This is a known issue that were’re working to resolve.

2.1 & 2.1.10 Known Issues

For Amazon: There were some devices that were flagged by the Amazon reviewer and blocked from accessing the game. Until we can resolve this with Amazon support these devices will not be able to access the game:

• Fire HD 10 (2017)
• Fire HE 8 (2017)
• Fire HDX 8.9 (2014)

2.1 & 2.1.10 Known Issues

For Amazon players - if you have access to Google Play on your device, you should be able to install the game from there and access your game account. That will let you play while we work to fix the issue with Amazon.