I had over 300 antivirals prior to the last update. They disappeared. All heroes are stuck at current badge level due to the insane amount of infected areas. My highest character is lol 155, and infected areas are lol 202. Losing battles does not reduce that level anymore either.
Same! All infected areas keep increasing levels, not just ones that were clear before. Now all are lvl 202 and impossible to beat.
Sounds like you need to contact in-game support about that problem.
I had that same problem. Good thing that I was at the max level
For your situation, maybe u do need to call support and ask them to change the virus situation