Problems with Surge!?

I want to know if there is a bug or an implementation that keeps regular players or high leveled players to 1 level of the surge, in my team there are people that doesn’t help with the surge and I want to know if I (that helps everyday in the surge) can’t do more than 1 level because of that, or it is just a bug???

either a bug or your leader/champion accidentally (or purposely) limited areas to 1

How can my leader fix that?

In surge, the settings button at the top will bring up this screen

Ok! Thanks!! I’ll tell thay to my leader hoping it will fix it.

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