I see, thank you all kindly for your feedback. Refreshes making friendship campaigns harder is something we have discussed before, and simply removing certain heroes was an option. If I remember correctly, it would be a big undertaking, with considerations to the story aspects of things. I’ll bring all this back to the team to discuss if any of these or perhaps other ideas could be low scope ways we can alleviate difficulty in friendship campaigns for now.
If you have more thoughts, please feel free to keep discussing. I would like to make sure that I’m transparent that a lot of these suggestions are big undertakings and cannot be immediately added to the game.