Support has the right to ban?

I was banned because I wrote support for a few bad words. With this, I put a lot of money into the game. Is it fair? Is it fair that support constantly meets the patterns and does not help? Is it possible to blame the ban? It was possible to stir me up, but do not ban …

Я требую восстановить мой аккаунт, вы не имеете права банить потребителей за критику вашего товара и ваших работников в поддержке. Я также требую извинений и как минимум компенсацию, за каждый потерянный день.

I think it’s just for some days and like you told, if you were not polite with them, it’s normal that they do something.

I had problems with support also some days ago, I told them what I was thinking about them, my words were strong but always polite.

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