Video issues

For my guild the videos don’t work for anyone on my team. Some off us use tablets and others use cell phones. We were fine with this issue at first thinking it was something on our end and some people have said it was the internet we use. But none of us meet up to play the game together so how could all the different house holds have the same internet issue. I feel bad that our team is missing out on so much without being able to watch the videos. We can’t watch videos at all. We are aware that if we spent money we wouldn’t have to worry about this but our main goal is to not buy our way to the top! Sorry but not Sorry for making this topic but we are hoping someone can just fix the videos. Not looking for a hand out. Happy holidays and please be kind of anyone responds. Thank you!

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