Videos Unavailable?


I’m constantly receiving the “video is unavailable at this time” message . Is anyone else having the same issue? Is there a way to fix it? It seems like this behavior started a couple updates ago.


Check your Internet, that may be the problem.

If your Internet’s fine, just restart the game and try again.

If that hasn’t worked, get a Support Ticket. They’ll help you with that.


I was able to reset my advertising ID and that did the trick.


I am also having this issue, I have three in my bag and it won’t load the videos. I play this game on my phone and it doesn’t matter if I’m connected to the internet or my 4g it won’t play them.