@Polaris what is the requirements to gain access to the wish crates (i.e. trainer level, rank, number of heroes unlocked, etc.)?
You go to Crates.
Nothing. Just need to finish tutorial
But I’m TL 101, maybe you need to be specific TL to unlock wish crates
I got the Wish Crate immediately at level 165
There are a few different ways to unlock the Wish Crate. You just have to have one of these:
- Team Level 30
- If you’ve opened 100 Diamond Crates
- VIP 5
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My Team Level 109 alt got no Wish Crates. 
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You don’t see them on the Crate Screen?
If you don’t, send a screenshot here or in 2.8 update issues
Yeah, none opened. I guess if you go away from the tutorial mid-way it gives you nothing? Because I believe that happened.
Or the requirements are different.
Also, the Crates suck.
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You get the free 10x roll when you finish the tutorial. If you open the wish crate screen again, it should resume where you left off.
Yet I did not and it shows just diamonds. Well, I can try with support I guess.
Anyway, my main got this. Definitely not worth 10k diamonds if I used them, so not buying the Wish Crates ever.
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And how it is late-game? 
I kinda feel like there is a typo and that Team Level is factually 130. Because of Red Skill Chips.
Nope, Im TL 86 and got the free wish crates
Well, that account is also VIP 5, one of the other requirmenets (sorry i didnt mention this earlier)
Ill check my alt account, who is not VIP level 5, and see if I get them
All my non-VIP 5 alts got them. But they are above TL 130.
Open the hero chooser screen. Does the tutorial pick up again if you open that screen?
On my Server 2 and 22 alts, I managed to open the crates without them being VIP 5 or lvl 130+, but I think I opened atleast 100 diamond crates on those accounts 