@Polaris, here is another data point for your Surge time investigations.
Our current Surge started well after the update went live and is currently scheduled to end at 8 PM in the guild time zone.
This is my issue as well. My support ticket seems to have been dismissed. And my start/end times still say 8am-midnight
Next Surge is scheduled to start at 4 AM guild time (instead of 6).
Did the Surge timer get screwed up with the update? It started 3 hours earlier as expected based on patch notes but it also ended 4 hours earlier which actually led to less time for completion. I’m on server 3, but it seems it’s happened on multiple servers based on other conversations. Thanks.
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Creep Surge Issues. The team says that things have settled down with the Creep Surge times. Here’s what happened:
- Creep Surges that started before the 1.9 update should have run and ended at the correct time.
- The first Creep Surge that started after the 1.9 update would have the new start time, but only lasted 16 hours.
- The second Creep Surge that started after the 1.9 update would have the correct start time and 20-hour duration.
If at any point after 1.9 the guild leader changed the time zone settings (even just an hour), that would throw a wrench into the above flow, and could result in a day being skipped, or a surge being very short.
Time is a tricky thing 
We’re sending out compensation to all players later this morning. Thanks for being patient!
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@Portal_Felinia That badge will be used by heroes in the next update for your server - Purple +2 coming soon!
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Hi Polaris,
That’s great and all that it should be automatically corrected but the issue is it’s not.
Our guild time is 0:00 right now and surge starts in 4 hours. I would assume it’s going to only last 14-16 hours as it has been. This is the third surge our guild has had post 1.9.0.
Time is hard, I agree, there is an issue with your timers. If you’re saying this surge should fix the timers I’ll let you know in four hours!
Thanks for the explanation, but there still seems to be an issue with the start time. Based on the info myself and others have provided, what you have listed there is true, except for Surge’s are starting at 4AM guild time instead of 6AM guild time.
I talked to my guild leader as soon as the issue popped up and told her to not touch the guild time until this issue settles down and we have a consistent (and the intended) start time. She has confirmed that she has not modified the guild time and won’t do so until I give her the go ahead.
Thanks for the compensation package, but gotta admit, we’re disappointed that there was no gold, especially given the level cap increase. Most players view Surge primarily as a source gold, with Surge tokens being a nice secondary reward.
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Ok, I found the issue! Creep Surge starts at 4AM guild time. I’ve asked the team to correct the How to Play and game FAQ. So, @Genie_fireworks_s16, the timer in your screenshot is correct. Again, sorry for the confusion!
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Also missed out on guild coins from unhired mercs. 
We need more merc, for 20 waves
@Polaris Another issue, I started a different Bug thread on earlier.
Something restricting boss fights when out of revives but still having live heroes!!
I’ve asked the team to take a look at that. I haven’t seen any other reports, but we’re investigating!
@Polaris we are still having the issue as well on server 4. Surge still starting at 4am ending at Midnight
It’s supposed to start at 4AM and end at midnight. That was one of the changes we made in 1.9 - adding 4 hours to the duration, for a total of 20 hours in Creep Surge.
Support told me 6am-2am that’s why I asked
We had conflicting information, but we’re all on the same page now. The How to Play in the game also says 6AM to 2AM, and that is not correct.
