@Samm just tested Jim Hawkins bug, and his green skill is not energizing anyone or granting anyone energy. Can you fix this, as I just spent lots of money upgrading Jim.
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Did you check to make sure Jimâs green skill is maxed⊠because that could be your issue⊠his green skill is working fine for me giving allies energy and energize
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Our team is aware of the problem and working to get it resolved. Thank you for being patient and I apologize about the issue.
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These crashes should be fixed in 4.9, but we canât be certain about that until we get closer to that release.
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Please send in a support ticket if you havenât already done that.
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Will we need to all send in support tickets in order to reclaim the missing items? Most people wouldnât know to do that 
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Speaking of Support, how does one contact the in-game Customer Support with the new layout?
IOS, iPad Air 2 if that helps.
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an article
Doesnât pop up for me:
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Yep! All maxed!
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For both of the issues?
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@Samm Curious, do you know anything about this? :-).
I for some reason canât find the Customer Support button in the new layout, so wondered if you could help?
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I am experiencing this too.
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S25 is back to 25 10x Diamond crates from contests. Is this intended?
Previous contest had 75 10x crates and it made sense - if we are ever gonna catch up on S1 and do double cap raises we need a lot of hero chips.
At the same time S1 is pulling even further ahead every week.
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No. Once the problem is fixed, weâll figure out the best way to give players the resources that are owed.
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Oh dear 
Iâll let the rest of the team know. Hopefully itâs a quick fix.
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So am I I think maybe it affects accounts that donât have a ticket history. Not sure yet.
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Fixing the ticket problem will require an update. No eta yet. In the meantime, you can create support tickets here (contact us): Disney Heroes â PerBlue Technical Support and Help Center
If you do, please remember to include your DH account ID number.
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Yeah, so not sure what is going on.
I have sent some Support Tickets before so I have a Ticket History, but this time I discovered through trying to help explaining how to send a Support Ticket in-game. So yeah, wasnât able to help as I didnât figure out how to contact the Customer Support.
And for actually contacting PerBlue, here :-). Where you can actually email:
https://perblue.helpshift.com/hc/en/3-disney-heroes/contact-us/?p=web
.
@The_Real_Numi By the way, could you post the screenshot with the chat bubble for Contact US in the new layout?
Think that would be a good way to go about it and show Samm how they should do it for those who have issues with the new layout :-).
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It is just a message icon to the right of the loupe when you first enter support (helpdesk) from avatar.
The loupe itself is more to the left than on your device.
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