Hello everyone! First and foremost, the DH team would like to apologize for the server performance issues we’ve been having on Server 1. We understand this is incredibly frustrating! While we have pinpointed the root cause of this issue, the fix is taking us some time to fully track down and troubleshoot.
We found, as you may have suspected, server issues due to large amounts of data brought in by new content and raids. Without getting too deep in the technicalities, processing all this data takes up a lot of memory and thinking power, causing lag and other performance issues such as game crashes. Again, without getting too technical, we are taking steps to fix this issue, but have identified that there are multiple steps, which will take time to implement & greatly appreciate your patience in the meantime.
We’re also looking into the elite campaign issues that appeared right before we went on break, that we’re planning to bundle up with this game performance improvement.
We understand that with limited time to actually play the game due to lag and crashes, it has put Guild War in a spot that many of you are unhappy about. While we are unable to extend the time Guild War is running, we may be able to allow a rematch for the current war now that game lag on Server 1 has reduced. If this is something that will help you and your guild out, please let us know and we can look into reverting matchmaking in the next war. This would only affect guilds in Server 1, if we go that route.
On top of that, while we don’t immediately have a fix for these big issues that are making gameplay difficult, we’ll send out a comp to players in Server 1, as well as an extra promo code to redeem VIP 5 consumables. The code is: “vip5” and can be redeemed now through the end of this content cycle, February 6th, 2024.
Thank you all so much for your patience and understanding, and please know we’re working on getting these issues fixed!