So keeping them banned is better?
They may be lost customers anyways lol
I’d say in this case, yes since there’s no way to take back all the resources they spent the diamonds on before having them refunded. Letting them stay would create another wave of issues as it’d be the same as giving them all extreme amounts of free diamonds and vip rings. Alot of us were affected, they sent messages saying they were doing something about it, and they did within a few days of officially responding.
People let themselves get too worked up and Amp eachother up. As it is now, they have their money and no account, that’s fair. They can start an account and spend the same amount of money, and most likely end up in a better place due to having knowledge of best practices within the game. Some people had $1000+ refunded, them being impatient is not an even trade off for being handed essentially a very high vip account for free by letting them keep that money
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First of all. I think the mistake was made by perblue. Not the people who asked for refunds, they took a lot of time to fix this issue, and went full silent about it for a long long time. That been said it’s up to perblue to choose from unban them (and give them negative currency or something) or just take the loss and keep them banned (that could mean an impact in the recurrent revenue from those ppl).
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When did they said they were looking into it? Perblue’s response was “This is working as intended”. And the community managers had been silent for more than 1 week with this issue.
I didn’t asked for a refund, but i think it was the absolute normal behavior after the null response form them
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Yes they made a big mistake. Though they also fixed it and are compensating people for it. I think it’d be nice if they gave an additional gift for the trouble, but here was nothing done that can justify giving people potentially thousands of dollars worth of game content for free.
That assessment is quite unfair. I agree that letting them keep the purchased items would be unfair and a huge problem for PerBlue to work around but let’s be realistic. If those people hadn’t requested those refunds you think PerBlue would have just made this change out of the kindness of their heart? The official response was this was completely intentional. I wouldn’t be surprised if it was Google and Apple who forced PerBlue to do something about this mess since they don’t like giving out refunds.
They could. If the future sales compensate it. But like i said, they could do some of the negative currency seen in other games. Or just keep then banned.
July 13th. That’s more than a week after they send a “this is working as intended” at all the people asking.
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There was no official responses until today. The one on one conversations people have with support aren’t official responses
It’s 100% agreed they messed up big time. But saying people should keep all their money and their accounts is a bigger issue that the messed up rewards. Then it will be topics saying “this person got $3000 back and is still vip 16, I want my money too”
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So support doesn’t give an official response. You have to be kidding me… XD
Official response is something that’s posted for the community to see. I posted mine which is different from others, and I’m sure others have other different reaponses
https://discourse.disneyheroesgame.com/t/arena-and-coliseum-rewards/46150/3
This is an official reaponse
They can simply unban them and remove the proportion of vip rings to the proportion of refund. Who really would want to “start over”? I’ve been playing 2.5 months (vip 10 today through Fyber/tapjoy offers and about $10 worth of daily diamonds)
I have still not reached the level cap of 80, even though I’m daily super active. I would rather not start over (losing months of time) if I’m in their situation.
If the refund people dont get banned,
all other payers could ask for refund cause now we are in disadvantage to the refund players…
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Any communication over the offical communication channels should be considered official responses. Like in every organization. The communication between an agent an a costumer is official communication. But if your are considering it’s not, then they went full radio silent on the subjet for 2 or 3 weeks, even with people direcly asking them to make an statement. Like i said, i’m not saying they SHOULD be unbaned, i’m just saying mistake was made by perblue, in several different layers. And now they need to make a comercial decision about them.
Their official response came after two weeks+ of silence, can’t blame people who wanted to know if it’ll be addressed. No one can guess that they will take action since they completely ignored the Fyber/tapjoy issue on the free unlucky servers because “working as intended” (in which they are still ignoring)
Heck, nowadays people’s attention span is less than 10 minutes on YouTube
I’m lucky to be unaffected by either of these big issues because had I have been affect, I would have already quit and left these forums
Does anyone else feel like the refunded whoops diamonds are a slap in the face? I’m in gold 1 coliseum and gold 4 arena, which gives me quite a few promotions. And I’m supposed to take my 32 diamonds a day for 62 days played and call it even? 2,000 diamonds is not even half what I should have gotten had this been fair since day one. 400x5 is apparently what they deem a sufficient refund… Meanwhile their first installment doesn’t even cover the last three days of losses.
I feel like asking for a refund anyway. They want to ban me? Go ahead. I’ll give my money to a company that isn’t blatantly crooked instead.
the diamonds you got today are supposed to be only the first part of compensation, followed by others.
a little more patience, then you’ll see whether it is enough for you to continue playing.