What about the people that were banned for refunding because of this? Will they be unbanned? Only seems fair since they would not of done that if you guys have not screwed us like that
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Youāre welcome to contact support with any questions regarding the situation.
It would be more unfair to let those people keep the accounts and the refunded money to be able to spend it again, essentially getting double the diamonds and higher vip without paying for it
So keeping them banned is better?
They may be lost customers anyways lol
Iād say in this case, yes since thereās no way to take back all the resources they spent the diamonds on before having them refunded. Letting them stay would create another wave of issues as itād be the same as giving them all extreme amounts of free diamonds and vip rings. Alot of us were affected, they sent messages saying they were doing something about it, and they did within a few days of officially responding.
People let themselves get too worked up and Amp eachother up. As it is now, they have their money and no account, thatās fair. They can start an account and spend the same amount of money, and most likely end up in a better place due to having knowledge of best practices within the game. Some people had $1000+ refunded, them being impatient is not an even trade off for being handed essentially a very high vip account for free by letting them keep that money
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First of all. I think the mistake was made by perblue. Not the people who asked for refunds, they took a lot of time to fix this issue, and went full silent about it for a long long time. That been said itās up to perblue to choose from unban them (and give them negative currency or something) or just take the loss and keep them banned (that could mean an impact in the recurrent revenue from those ppl).
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When did they said they were looking into it? Perblueās response was āThis is working as intendedā. And the community managers had been silent for more than 1 week with this issue.
I didnāt asked for a refund, but i think it was the absolute normal behavior after the null response form them
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Yes they made a big mistake. Though they also fixed it and are compensating people for it. I think itād be nice if they gave an additional gift for the trouble, but here was nothing done that can justify giving people potentially thousands of dollars worth of game content for free.
That assessment is quite unfair. I agree that letting them keep the purchased items would be unfair and a huge problem for PerBlue to work around but letās be realistic. If those people hadnāt requested those refunds you think PerBlue would have just made this change out of the kindness of their heart? The official response was this was completely intentional. I wouldnāt be surprised if it was Google and Apple who forced PerBlue to do something about this mess since they donāt like giving out refunds.
They could. If the future sales compensate it. But like i said, they could do some of the negative currency seen in other games. Or just keep then banned.
July 13th. Thatās more than a week after they send a āthis is working as intendedā at all the people asking.
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There was no official responses until today. The one on one conversations people have with support arenāt official responses
Itās 100% agreed they messed up big time. But saying people should keep all their money and their accounts is a bigger issue that the messed up rewards. Then it will be topics saying āthis person got $3000 back and is still vip 16, I want my money tooā
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So support doesnāt give an official response. You have to be kidding meā¦ XD
Official response is something thatās posted for the community to see. I posted mine which is different from others, and Iām sure others have other different reaponses
https://discourse.disneyheroesgame.com/t/arena-and-coliseum-rewards/46150/3
This is an official reaponse
They can simply unban them and remove the proportion of vip rings to the proportion of refund. Who really would want to āstart overā? Iāve been playing 2.5 months (vip 10 today through Fyber/tapjoy offers and about $10 worth of daily diamonds)
I have still not reached the level cap of 80, even though Iām daily super active. I would rather not start over (losing months of time) if Iām in their situation.
If the refund people dont get banned,
all other payers could ask for refund cause now we are in disadvantage to the refund playersā¦
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Any communication over the offical communication channels should be considered official responses. Like in every organization. The communication between an agent an a costumer is official communication. But if your are considering itās not, then they went full radio silent on the subjet for 2 or 3 weeks, even with people direcly asking them to make an statement. Like i said, iām not saying they SHOULD be unbaned, iām just saying mistake was made by perblue, in several different layers. And now they need to make a comercial decision about them.