Main feedback - it’s boring. I do it once per day purely for the Quest, and then get out as fast as possible.
Worst points about it: People joining public heists that don’t know what they’re doing, leaving posts unguarded, hitting fight within 1 second despite there being nobody at all near to help, pulling nearby heroes guarding posts away.
People joining then logging off, knowing the other people will complete the heist without them anyway.
Losing a diamond (whatever they are) as soon as starting a heist, I had one a few days ago that had a diamond stolen before heroes even got a change to arrive at the place, about 10 seconds after starting pretty much.
Rewards for completion are pathetic, you can spend about half an hour on a heist and get 250 tokens, not even enough to buy 5 chips. You can earn 1000 tokens in City watch in 5 minutes.
No option to kick people that have logged off, or consistently losing fights as they’re hitting fight when they have no back up.
And again, it’s boring - even without the issues above, it’s a real chore, I’ll only join easy heists now to get it over and done with as fast as possible. Medium and hard aren’t worth the hassle, they take too long and the rewards aren’t worth the time invested. Even on easy it can take ages as you can join a heist with 4 people and 3 of them will log out after a minute leaving two people to guard ten posts and no toons to go around collecting Intel. Absolutely mind numbing sitting there for 15 minutes waiting for the thief to get caught 5 times, cos you know you’re never finding the hideout cos you can’t move due to 3 idiots logging off. Should instantly be removed from the heist if they log off allowing someone else to join, no return of the ticket they’ve spent, and no rewards for them to log back into. People shouldn’t be rewarded purely for joining a heist and then leaving, safe in the knowledge the other players will complete it and they’ll get the exact same rewards.