Problems after update

After the update my game is black and white. The heroes are blurred and there picture is white. The buttoms is a white bar. The city watch map and surge map is black.

Can you send us some links to some screenshots?

3 Likes

Keep getting the dumb coliseum intro glitch where it says participants in the coliseum pop up & it won’t go away no matter what I do I’m max level on my server, been going on for months now & extremely annoying please fix!

Mine won’t fully update. Even on three different devices

I tried doing that but i do not think it worked

It says i can not embed media items in a post so how do i share the screen shot links

Hmm

Maybe you can try getting to Basic trust level on the forums to post the screenshots?

@MasterX is it something like this?

3 Likes

Uninstall and reinstall, this should fix the issue.

2 Likes

After an hour :sob:

tried other device

Have you sent a ticket to support yet? I cannot help you via the forums for this issue as we do not have anyone else experiencing this.

1 Like

Idk how to do that

https://perblue.helpshift.com/hc/en/3-disney-heroes/?p=web

1 Like

:grin: thanks so much @Loutre

Some others are mentioning it on goggle play

Please write into support about the issue.

I can’t I have no access to my acc

I sent you a link on how to contact us via your web browser earlier.

It says nothing :frowning:

Man so many issues with an update

PerBlue Entertainment | Terms of Use | Cookie Policy | © Disney