Premium Stamina Deals on Servers 21-22

I find it amusing that in this response, the stamina items are identified as an important reason many purchased the pack. But when the deal was rectified, there was no stamina included for those people who bought it for that reason. No “sorry, we gave you too much, we need to take some back”. Instead, the answer was to remove the item most people bought the pack for completely, and replace it with completely different items.

While I would have been upset if this was the solution, I would have had understanding towards it. It isn’t unheard of. But the item that was the intended purchased item is completely removed and different things are added in their place. That is just not ok at all. It completely different to say “sorry, we should have given 500 instead of 4000, so we are modifying” and “you bought this, here is something different”. I still would be mad, but not livid. But the only reason I spent money was taken away, and everyone, every single person, ended up getting what I spent money on, for free.

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@Polaris
I think most of us get that you’re just the middle man and are thankful for all that you do. You put up with a lot, and have to deal with the brunt of the anger from stuff like this. So thank you for dealing with all of us, and I apologize on behalf of those that can’t be civil.

I do hope that this isn’t the final decision on that matter, though. It is not satisfactory in any way. To say that you want to keep a competitive balance, then offer hundreds of thousands worth of badge tokens, hundreds of millions of gold, and other items for what amounts to $20 worth of an “error” to some people but not those that weren’t so lucky to get that error is pretty bad. It’s downright irresponsible by leadership, honestly.

The only real solution is to offer the EXACT same thing to everyone that didn’t get it. Don’t increase the cap. Just let everyone catch up to where we can all be competitive. Failure to do so is basically a slap in the face to everyone, and shows that leadership doesn’t care about their community.

I hope that you will express this to your bosses. I know I’m not the only one that feels this way. It seems like everyone does. Except Bruni, he sucks. Lol! But seriously, we need it to be equitable to those that didn’t receive the “error”, or it never will be and you will lose a lot of good players. Or maybe that’s how it will be “competitive balance”. Not a threat in any way…just the reality of the situation. I work hard for my money, and I want to feel appreciated. If I don’t, I’ll go elsewhere. Same with many others.

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@Polaris
Can you put the equivalent bids on those who weren’t lucky enough to buy the bug bids, as you create a mismatch between the lucky and the unlucky. 200M gold, bottles of exp and more will help some players a lot

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I went to VIP 12 in 20 days. Yes I realize I haven’t been playing long, but that’s a lot of money in a short time. I only purchased the package for the stamina. I don’t see how you can defraud people by having them purchase a package and then saying oops, we didn’t mean that. Well then I didn’t mean to spend yet another 30 dollars.

Its still bait and switch which is illegal under consumer laws in the United States regardless of there terms they have to avid by that 1st !

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As someone that has worked in a call center I appreciate this. I don’t appreciate at all the decision that was made. Changing a contract after the deal is made is a sick practice, but please don’t take it out on the people that are just as frustrated as the rest of us (customer service).

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The fact that some got to utilize the Stam and I didn’t even get the offer is totally ludacris… :rage:

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@Polaris do we only get the free diamond crates, badge tokens, etc. if we bought the bug deal? Please respond @Polaris.

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Insane how many comments are hidden, break all sorts of consumer rights and silence the people who dare to voice their opinions.

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I appreciate the in-depth response, it gives us your reasoning, and some insight into your final decision, which is more than has happened previously.

It’s nice to know it hopefully will not be happening again. :grin:

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From what I notice, the hidden comments are rude. :man_shrugging:

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There were flagged for a reason, and these people don’t want to know the truth.

Take these words: There are some people in this world who don’t want to hear the truth. They want to hear what they want to hear. And some of these people are in this topic.

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I’m seeing comments hidden that are on topic with zero cursing. I said opinion not truths. Thanks for your input though, real helpful.

It isn’t necessarily cursing, it could be calling Perblue a joke, or whatever, anything a normal person would be offended by.

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Everyone gets 200 stam??!!
So those that got the stam deal get more Stam!!!
This makes being in server 21 even worse!!

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Guys let’s just do a 1 star evaluation at the play store / app store saying what happened… it will be the worst thing that could happen to perBlue and Disney. It can move mountains.

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Our deals suck, now this. Good chance i’m done…

@Polaris please give this consideration

After the server down at 12CT, my deal appeared and I thought it was not a bug. I bought only 1 deal. Another deal I wanted to buy later in the evening. Now It’s unfair that you took all of my stamina. Whoever used all them got massive power and it changed entirely the ranking.

You do realize that you just said that the people whose comments are being hidden are the ones that don’t want to hear the truth, right?

The sheer irony

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