Ah, really appreciate the quick answer Loutre and thanks :-).
I think you do have a good point and are understandable in many ways, but I think the thing is that such data mainly gather Hard Data(metrics) rather than necessarily Soft Data(players thoughts). Through polls like numbers Soft Data can more easily be turned into Hard Data, thereby the Soft Data being more easily to follow up by having more concrete data :-). Reference to this video:
(I know the video text there is more passive aggressive than meant from me, but it is overall a good and informative video on Soft Data and its importance).
You are right that the polls are only a small portion of the player base, I think it would be unwise to disregard a poll just because of the number of people who voted as the votes still represent the player’s opinions, espcially if over 50/100 as that represent a small yet decent amount of people.
I think it is also something to consider that the people on the forum(external information places) are likely among the most informed and have the most information as users given that they check information online, thereby more likely have an informed opinion and will likely vote on what is the best for the game long term from the players perspective as well as maybe some for the long term financial perspective.
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I generally just want to start discussions and thinking, so if you Loutre would like to make this kind of post yourself I am completely fine with that :-). I assume you would need permission from higher-ups though, so I assume it would be me who are likely making this post, but yeah I do think a poll survey in terms of Player Satisfaction would be good and helpful so it is something for you at PerBlue to consider :-).
But yeah, can make it if you think it is best I make it, I overall just want to start informative and helpful discussions that can help Disney Heroes be a more fun game to play, along with potentially generating more revenue as more players are happy and as such more willing to spend.
So yeah, thoughts Loutre? :-).
(And yeah sorry if a bit long post ;^^. Just like to inform and elaborate to better help you see).