If I’m playing let’s say, Zelda, and I find a hidden door in the game that I can go through and collect some good loot, I would do that. Then I check it again a day later and find out there is loot in there again. So I check it every day for 3 days, thinking that I found a hidden door that is part of the game. I didn’t put that door in there, nor did I make it refresh every day. And there even wasn’t a sign anywhere that said you should only go in the door once, it was just a door you found. Then the 4th day you are suspended for going through the door too many times, without any type of warning. Wouldn’t it just make more sense to fix the door? And not penalize the explorers who just thought they found a hidden door that was part of the game for everyone to discover… The big issue was that it is on the game developers to make the game work how they intend. We didn’t write any game code that made that door appear OR refresh every 24 hours.
For the sake of offering my own two cents on the situation…
I’m not against the suspension for taking part in the exploit in and of itself, though I’ll express annoyance at the time and duration of it locking players out of the last stretch of this weeks arena and coliseum challenger league and would have preferred that it occur AFTER the next week had started, but that’s its own thing.
In regards to my personal motive in taking part in it, it was mostly to see if it worked, afterwhich I then decided to see how far it could go, and I returned to my home guild as soon as I was aware a warning was sent out (to that end I’m also not entirely sure I RECEIVED said warning myself, but it’s possible I managed to miss it while going through my mail.)
I can’t say things for definite regarding everyone ELSE’S motives, but a few recurring thoughts have been made.
A: a protest against the current contest lengths.
The crux of the argument there is more in terms of how whales interact with the contests and how the longer they go on the more money people are forced to spend if they want to remain in a high rank, personally not too fussed on this as I never really got that high ranking in non-guild contests anyway and usually just used the extra time to more leisurely get the progress rewards.
B: a protest on the price of deals.
The price of a deal, essentially, gives a monetary value to ingame items. Because of this, some players consider some such deals to be overpriced. An example that’s relevant to the exploit is that a relatively common deal is a mod upgrade deal that gives 200 armor, normal cirt and purple upgrade pieces, priced usually around 50 bucks (if my memory is correct there), and the 3rd tier of the current contest offered the same.
I think it worth noting that a large portion of players who used the exploit would not consider the upgrade deal to be worth the price it was being sold at.
And C: per the exact wording of the terms of use, there wasn’t a violation.
Admittedly, this is ignoring that there is a clause in the ToU that essentially reads “If we consider what you’ve done is wrong, then it’s wrong” but that in and of itself is something that isn’t necessarily fair without prior warning.(for instance, if PB suddenly decides that using 1-hero defensive lines in arena is agaisnt the spirit of it by denying the chance for bonus points and decides to suspend players who do so without giving them a chance to rectify their team). Other than that, every part of the exploit is, for the most part, a reasonable conclusion of how the rules can be interpreted, if a contest exceeds 24 hours, and there is a 24 hour period where you are unable to contribute to a guild contest when you join a guild, then it’s valid for someone to join a guild and gain the rewards from that that guild earns after that 24 hour period.
In all honestly, I’m kinda surprised that particular exploit wasn’t attempted before, and in fact, I had outright assumed it wouldn’t have worked by virute of the progression rewards being specifically 1-per-player, regardless.
But those are just my thoughts on it, you can all feel free to agree, disagree or ignore as you wish.
i once got this for collecting too many invasion powerups due to a bug, which clearly has no lasting impact on the game whatsoever:
This was a server-wide glitch that caused the invasion shop to refresh too many times - no untoward action by the player other than collecting the items.
So the response to this apparent unintended guild contest effect, which does have lasting implications, doesn’t surprise me at all.
There was no in-game messages to the players involved. One person who was not involved got a message Monday morning that they were kind enough to share with others. Once made aware, the gameplay stopped, and we still got banned.
So yes, banned without any direct communication and when it was indirectly addressed, the said gameplay ceased - and it still resulted in a ban.
At least you got a direct warning and a chance to rectify it before a ban.
There’s a weird discoloration on Donald. It doesn’t happen every battle. Ngl I kind of like the look.
I’m not one of people who take advantage of this glitch but to be fair, people take advantage of loophole in every aspect of life. Not just in this game.
And frankly, you can’t blame people for doing that. Isn’t it developer’s fault in the 1st place for not being aware of said loophole?
Like the laws, when someone takes advantage of loophole, they can’t punish them for those actions. They can only be punished after new laws get implemented regarding to those loopholes
I’m pretty sure Perblue doesn’t know those loophole until someone take advantage of it
It is not right for people to abuse the loopholes but Perblue can’t shift all the blame on them because of their own ignorance and neglect. It is Perblue’s fault that loophole exist in the 1st place
So I will be frank. I am the one who found said loophole and convinced people to do it. I was unaware that it was a violation of the tos(and yes I read them before proceding with it because I wantes to make sure)
I would accept being punished if given a warning first. There was no warning or anything sent to me saying that im in violation and if i continue something would happen. Im not against you guys reprimanding people for doing it but at least make it fair in the sense that no one knew it was ganna get them suspended for doing it.
I wouldnt even be mad that you guys took the resaurces back that we gained from doing it .
The way you guys went about this has honestly made a lot of the people suspensed EXTEAMLY upset and are all thinking of quiting this because of the way you guya handled this @Loutre
You are welcome to leave the game any time you wish.
Using an exploit in game to gain more rewards is considered cheating. I’ll be working on a more specific TOS this week. Jumping from guild to guild in order to gain more rewards is pretty clearly not intended behavior for our contests.
We will be removing all extra items earned, sending out warnings and if we see that an account has broken rules before/been caught cheating previously or going to more than 2 guilds they will receive a ban.
It’s unfortunate you feel this is unfair, but it is also extremely unfair to players who were not using this exploit to gain multiple rewards.
How could people change guild 3 times and still get rewards during this contest? Isn’t there a 24hr cooldown? 
PB isn’t in office over the weekend so people changed guilds during their off time… so each day over the weekend is 24hrs
We do not always have to give warning. We give warning as a courtesy it is not required.
That is quoting you saying you always give a warning lol
Not even for something that is game breaking. Like I could understand if we were hacking or ruining the game for other but it wasnt. It was simple aquiring more resources from which the game is lacking on. Everyone had the ability to do it I just so happen to be smart enough to actually figure it out. In the same sense you guys sent out a warning for exploiting the invasion thingy which actually affected other people within standings. Nothing we dis affected anyone else in this game
“We always send warning first” Vs “We do not always have to give warning”
Both said by the same person…
I’m sorry but that sounds really contradictory…
Also,
Isn’t this too cold?
You can send me my own quotes, but I will not be reversing any decisions on this contest issue. For issues where we find cheating in game using the systems we have in place we do always try to send warnings.
It is unfair to others that you abused a bug ingame to get multiple rewards. Again, this decision will not be reversed. I will not continue to argue it with you. Your ban will remain in place.
I fully accept the suspension as I said before and I’m not aguring with you im just stating that you guys really need to handle this like this better and stop stepping on your own feet when rectifying these situations in the future
We do always try to give warnings in most cases. For that specific quote it was about going through our in system checks on cheats/modifications to the game data which does always send warnings before a ban.
Again, we do not always have to give warning.
I am only human I do make mistakes and say things that may be contradictory to something else, but when a new issue comes up things may need to be changed for that specific case.
You are welcome to leave the game any time you wish. We are not forcing anyone to continue to play Disney Heroes you are always welcome to step back from the game.
Hum… . I do agree one should always get a warning before been banned, like such is good customer service, especially when people aren’t told beforehand that they will be banned if they do it.
Curious, would it be a workaround to let those players still have their accounts, but make them unable to get the next contest rewards until they have lost as many rewards as they technically gained through changing guilds?
Not meaning to argue or anything, just curious about the thought in terms of this approach?
So is this a permanent ban? 1 week suspension?